Director of Information Technology
Position Summary
The IT Director is responsible for leading the Company’s technology, data, systems, infrastructure, cybersecurity, and business intelligence strategy across multiple HVAC, plumbing, and home service brands. This role will have a strong focus on data integrity, systems integrity, Power BI/business intelligence, and scalable data architecture. The IT Director will ensure the Company has trusted, consistent data and integrated systems that support executive decision-making, operational performance, automation, and AI initiatives.
Key Responsibilities
Own data integrity, systems integrity, Master Data Management (MDM), and data governance across the organization.
Develop scalable data architecture and infrastructure using Microsoft Fabric, Azure, or similar platforms.
Lead Power BI reporting, dashboards, analytics, and executive visibility initiatives.
Ensure consistent data definitions, structures, controls, and reporting across brands and acquired companies.
Integrate data across ServiceTitan, ERP, CRM, HRIS, accounting, and other enterprise platforms.
Establish processes that ensure business-critical data is accurate, complete, consistent, and accessible.
Identify and implement practical AI and automation solutions that improve efficiency, customer experience, and decision-making.
Ensure data and infrastructure are structured to support expanding AI and automation capabilities.
Develop and execute the Company’s technology roadmap in partnership with executive leadership.
Evaluate emerging technologies and recommend solutions that provide measurable business value.
Oversee Microsoft 365, Azure, Active Directory, networking, cloud infrastructure, telecommunications, endpoints, and cybersecurity.
Maintain reliable, secure, and scalable enterprise systems across all locations.
Oversee disaster recovery, business continuity, security controls, and technology governance.
Manage enterprise applications, integrations, implementations, upgrades, and system optimization.
Manage MSPs, technology vendors, consultants, and strategic technology partners.
Lead technology and data integration for mergers and acquisitions.
Audit acquired companies’ infrastructure, applications, security, data, and technology risks.
Standardize systems and data across acquired businesses while supporting operational continuity.
Build scalable technology processes that support continued acquisition-driven growth.
Required Qualifications
8+ years of progressive IT experience, including technology leadership.
Experience working within a PE-backed, VC-backed, or similarly fast-growth/acquisitive organization.
Demonstrated M&A technology integration experience.
Strong experience with data integrity, systems integrity, MDM, and data governance.
Strong Power BI and business intelligence experience.
Experience designing or managing cloud data architecture using Microsoft Fabric, Azure, or similar technologies.
Experience integrating enterprise platforms such as ERP, CRM, HRIS, accounting, and field service systems.
Experience evaluating and implementing AI and automation solutions.
Strong Microsoft 365, Azure, Active Directory, cloud infrastructure, networking, and cybersecurity knowledge.
Experience supporting multi-site or multi-company organizations.
Ability to balance strategic leadership with approximately 30% hands-on technical execution.
Willingness and ability to work onsite in West Palm Beach, FL.
Ability to travel periodically to company locations throughout Florida.
Preferred Qualifications
Experience with ServiceTitan or similar field service platforms.
Experience in HVAC, plumbing, construction, home services, or another field service industry.
Experience with Microsoft Fabric lakehouse architecture, semantic models, and advanced Power BI environments.
Microsoft Azure, Power BI, cybersecurity, or related certifications.