Jobs · Customer Service

Director of Information Technology

Evergreen Healthcare Partners · United States · 6 days ago
RemoteRemoteCustomer Service$140k/yrFull-time

Responsibilities

  • Leadership & People Management
    • Set clear direction and ensure alignment on goals and priorities.
    • Maintain alignment through consistent communication and obstacle removal.
    • Establish expectations and drive accountability for performance and results.
    • Foster a culture of care through trust, empathy, recognition, and support.
    • Coach and develop team members through goal-setting and actionable feedback.
    • Manage team capacity and reinforce alignment with Evergreen’s values.
  • IT Operations, Infrastructure & Change Management
    • Define and oversee the IT operating model, ensuring systems are reliable, secure, and scalable.
    • Balance system stability with delivery of enhancements and new capabilities.
    • Monitor performance and ensure risks are identified, escalated, and resolved.
  • Enterprise Architecture, Systems & Data Strategy
    • Establish architecture principles for system selection, integration, and data governance.
    • Ensure systems are scalable, maintainable, and aligned to long-term business needs.
    • Lead system lifecycle decisions, including modernization, consolidation, and retirement.
  • Business-aligned IT Roadmap & Prioritization
    • Translate business priorities into a clear IT roadmap and delivery plan.
    • Evaluate tradeoffs across speed, cost, and risk with business leaders.
    • Prioritize initiatives based on impact, feasibility, and operational readiness.
  • Vendor Strategy & Technology Spend
    • Define vendor strategy, including build vs. buy decisions and partner selection.
    • Negotiate and manage contracts to ensure performance, accountability, and value.
    • Optimize technology spend while maintaining service quality and scalability.
  • Cybersecurity, Risk & Compliance
    • Define and oversee cybersecurity strategy, risk posture, and incident readiness.
    • Ensure governance, policies, and controls meet security and compliance requirements.
    • Partner with internal and external stakeholders to identify and mitigate risks.

    Requirements

    • Required Qualifications
      • 8+ years of progressive IT leadership, enterprise technology, or digital operations experience.
      • Proven experience leading IT functions across infrastructure, systems, vendors, and security.
      • Strong ability to balance tradeoffs across cost, risk, speed, and scalability.
      • Experience managing vendors, contracts, and technology spend.
      • Working knowledge of cybersecurity, compliance, and risk management frameworks.
      • Strong communication and stakeholder alignment skills.
    • Preferred Qualifications
      • Experience with enterprise architecture, data governance, and scaling technology environments.
      • Experience with Microsoft ecosystem (M365, Azure, identity & access management).
      • Experience with AI, automation, and digital technologies that improve business performance.

      Qualifications

      • Not specified.

      Skills

      • Not specified.

      Benefits

      • Salary: $140,000+, depending on experience, in addition to bonus eligibility and a comprehensive benefits package.

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