Director of Information Technology

About Apex Skin:We are Apex Skin, and our mission is to provide the highest quality dermatology and dermatologic surgery care to patients across Northeast Ohio with promptness, compassion, and excellence. We pride ourselves on delivering exceptional patient experiences, offering same-day appointments, and serving our communities through education and meaningful care. Our team is dedicated to creating a supportive, patient-focused environment where excellence, empathy, and teamwork thrive. Position OverviewWe're seeking a forward-thinking Director of Information Technology (IT) to lead our technology strategy, infrastructure, and operations. This hands-on leader will serve as the organization's trusted technology expert, ensuring secure, reliable, and scalable IT services while driving cybersecurity, operational excellence, and business growth. Beyond traditional IT leadership, the Director of IT will spearhead the evaluation and implementation of AI and automation solutions that improve efficiency, elevate performance, and position the organization for the future. Essential FunctionsIT Operations & SupportOversee daily IT operations and support across the organizationEnsure the availability, reliability, and security of systems, networks, hardware, software, and telecommunicationsServe as the primary internal contact for technology issues, escalations, and system concernsCoordinate and prioritize IT support requests to ensure timely resolution and exceptional serviceMonitor system performance and implement improvements to enhance efficiency and reliabilitySupervise on-site IT staff augmentation resources, including work prioritization, performance management, coordination with outsourced support partners, and alignment with organizational objectivesVendor ManagementManage the Company's outsourced IT service provider(s)Establish and monitor service level expectations and key performance indicatorsServe as the primary liaison between Apex and external technology partnersEvaluate vendor performance, costs, responsiveness, and overall valueEnsure vendors meet cybersecurity, compliance, and operational requirementsIT Strategy & Organizational DevelopmentAssess the effectiveness of the current outsourced IT model and recommend future-state IT structureEvaluate support model alternatives, including outsourced, hybrid, and fully in-house IT environmentsPresent recommendations, business cases, staffing plans, and cost-benefit analyses to executive leadershipDevelop and support technology roadmaps aligned with organizational goalsArtificial Intelligence (AI) Strategy & InnovationLead the evaluation, implementation, and optimization of AI and automation solutions that enhance efficiency, decision-making, customer service, and business performancePartner with business leaders to identify and prioritize AI opportunities across the organizationEvaluate emerging AI technologies and develop adoption recommendations based on business value, security, implementation requirements, and ROIEstablish governance, security, and responsible-use standards for AI technologiesManage AI initiatives from concept through deployment, including vendor management, stakeholder engagement, user training, and performance measurementAdvise executive leadership on AI trends, opportunities, risks, and adoption strategiesProject ManagementLead and support IT projects from planning through implementationCoordinate technology upgrades, system implementations, infrastructure enhancements, and cybersecurity initiativesPartner with business leaders to identify technology solutions that improve operations and productivityManage project timelines, budgets, vendor relationships, and stakeholder communicationsCybersecurity & CompliancePromote cybersecurity best practices throughout the organizationOversee security measures, access controls, system updates, and risk mitigation effortsPartner with internal leaders and external providers to maintain business continuity and disaster recovery plansSupport compliance requirements and technology-related auditsAdditional ResponsibilitiesDevelop and manage IT budgets, forecasts, and capital expenditure requestsMaintain documentation for IT systems, policies, procedures, and vendor relationshipsResearch emerging technologies and recommend solutions that improve business operationsPerform other duties and special projects as assigned QualificationsBachelor's degree in Information Technology, Computer Science, Information Systems, Business Technology, or a related field preferred; equivalent education and experience will be considered10+ years of progressive IT leadership, management, or systems administration experienceExperience managing third-party IT service providers and vendor relationshipsDemonstrated success leading technology projects and enterprise IT initiativesExperience evaluating and implementing technology infrastructure, cybersecurity, and IT support modelsExperience supporting multi-site organizations and geographically dispersed operations preferred Technical KnowledgeMicrosoft 365 and related business applicationsNetwork administration, cloud technologies, cybersecurity, and endpoint managementHardware, software, telecommunications, and infrastructure supportERP systems, business applications, and enterprise technology platformsIT governance, risk management, and disaster recovery planning Physical & Travel RequirementsHybrid position with a primary on-site presence; primarily office-basedOccasionally lift and move computers, monitors, and other technology equipmentTravel periodically to Apex locations to support technology infrastructure, systems implementations, hardware deployments, cybersecurity initiatives, and end-user supportProvide on-site leadership for technology projects and operational support across Company facilities Apex Skin CultureApex Skin fosters a collaborative, patient-first environment built on compassion, clinical excellence, and teamwork. We believe in a respectful and supportive workplace where employees feel valued, trusted, and empowered to contribute to exceptional patient experiences and meaningful clinical care. Employee Health & Safety Requirements:All patient-facing employees are required to provide proof of a TB test within the past 12 months and an annual flu vaccination as part of Apex Skin’s employee health and safety protocols. The Hepatitis B vaccination series is also strongly recommended for clinical staff due to potential occupational exposure risks. Apex Skin complies with federal and Ohio law by providing reasonable accommodations for medical conditions or sincerely held religious beliefs that prevent vaccination. Employees seeking an accommodation should contact Human Resources for more information. Equal Employment Opportunity Statement:Apex Skin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.