Director of Individual Giving

Responsibilities

• Support, help scale and execute a comprehensive individual giving strategy to deepen donor engagement, attract new donors and increase donations through email, direct mail and other pathways.
• Manage relationships and outputs of external consultants, serving as primary point of contact and ensuring project deliverables and timelines are met.
• Lead day-to-day management of the individual giving program, including oversight of the Senior Manager, Development Systems and the Development Assistant.
• Serve as liaison between the Development and Communications departments, collaborating with marketing leads on integrated individual giving strategies.
• Collaborate with other Development team members on strategy, donor trends and data needs.
• Drive email strategy and calendar coordination for all individual giving touchpoints and cultivation communications.
• Conduct direct mail co-op list analysis to optimize list acquisition and performance.
• Collaborate on HubSpot data management and segmentation, maintaining clean donor records and building lists and workflows that support the program.
• Develop and refine donor journeys in partnership with Senior Manager, Development Systems, with attention to the full arc from acquisition through retention and upgrade.
• Oversee development operations functions including gift processing, finance reconciliation, donor receipting and database integrity.
• Identify and implement evolving process improvements and automation opportunities (alongside the Operations team) to reduce manual workload and scale program capacity.
• Steward and grow the mid-level donor segment as a pipeline to the major gifts program.
• Produce regular performance reporting on individual giving revenue, donor retention, and acquisition metrics.

Qualifications

• 8+ years of experience in individual giving, direct response fundraising, or annual fund management, preferably in an international human rights or social justice context.
• Demonstrated experience managing external agency or vendor relationships.
• Proficiency with DonorPerfect, FundraiseUp, HubSpot or a comparable CRM; comfort with segmentation, list management, and reporting.
• Working knowledge of direct mail best practices, including co-op list analysis and list hygiene.
• Experience developing or managing email fundraising programs, including cultivation sequences and acquisition campaigns.
• Strong project management skills and the ability to coordinate across teams and departments.
• Comfort with data and reporting; able to translate metrics into program decisions.
• Experience managing staff or direct reports preferred.
• Strong project management skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Deep commitment and passion for LGBTIQ advocacy on a global level.
• Experience working with or for global and/or Global South organizations or communities is a strong plus.