Director of Imaging Access & Scheduling

Job Description The Director of Imaging Access & Scheduling is responsible for strategic leadership, operational oversight, and performance optimization for all patient access functions within Imaging Services. This role oversees scheduling, front desk operations, the image library, and the imaging float pool to support service continuity, ensure seamless patient flow, deliver exceptional customer service, and efficiently utilize imaging resources across all sites of care. This role leads initiatives to ensure timely and equitable patient access, strategic capacity utilization, standardized scheduling workflows, and agile workforce deployment across imaging modalities and clinics (CT, MRI, Ultrasound, Interventional Radiology, Breast Imaging, Nuclear Medicine, X-ray, etc.). This Role Is Core To Overseeing The Following The Director partners closely with Radiology modality leaders, clinical & nursing leadership, hospital operations, referring services, IT, and revenue cycle teams to deliver high-quality, equitable, and efficient access to imaging services while supporting volume growth, financial stewardship, and workforce resilience. The Director also leads strategies to manage urgent access needs, including add-on and priority scheduling, to ensure patients requiring timely imaging are appropriately accommodated. The incumbent will advise and support in the following specific areas: Strategic leadership planning & program development Scheduling, front desk and image library operations & management Radiology float pool oversight & management for all modalities (excludes radiology nursing) Quality & safety performance Patient Experience and access Data & Performance analytics to track operational & financial performance Financial & Business management Team leadership & workforce development Collaboration & Communication Other duties as assigned Key Competencies Strategic & Systems Thinking Operational Excellence Workforce Optimization Financial Stewardship Change Management Executive Communication Data-Driven Decision Making Cross-Functional Influence Key Performance Indicators (KPIs) Volume/Utilization Scheduler productivity Days to appointment / Third next available appointment Schedule utilization and fill rates No-show and cancellation rates Registration accuracy and denial rates related to front-end errors Patient satisfaction / experience scores Call center performance (e.g., speed to answer, abandonment rate) Imaging library turnaround times Labor productivity and Contribution Margin Other metrics as defined Department Description UCSF Health Radiology and Biomedical Imaging is an integral part of a leading academic health system, delivering high-quality, patient-centered imaging and interventional services across the continuum of care. The department supports inpatient and outpatient populations, including adult, pediatric, ambulatory, and network settings, ensuring seamless access to diagnostic and therapeutic imaging services. Comprehensive services include MRI, CT, ultrasound, mammography, radiography, bone densitometry, PET/molecular imaging, molecular therapy, and body and neuro interventional procedures. These services are provided across 15 locations throughout the UCSF Health system, including the hospitals and procedural areas at Parnassus Heights, Mission Bay, Mount Zion, Stanyan, Hyde, and Oakland as well as ambulatory imaging centers and network sites. With an annual volume exceeding 500,000 patient visits, UCSF Health Radiology plays a critical role in advancing timely access, operational excellence, and high-quality outcomes for diverse patient populations across all care settings. Qualifications Required Qualifications: Bachelor's Degree Licensed technologist in a radiology modalityStrong hospital management experience, with progressive and in-depth expertise in patient care services. Knowledge of hospital / clinic operations in a hospital or medical center setting; knowledge of appropriate professional standards for the department and team5+ years of progressive leadership experience, preferably in radiologyExcellent communications and interpersonal skills to foster and promote an environment for effective communication and collaborative decision making across multiple units and disciplines Preferred Qualifications Master's Degree in health administration or clinical degree in relevant area Excellent leadership, fiscal and operations management skills, with the ability to collaborate effectively with physicians, management and staff from all disciplines. Ability to create and maintain a goal-oriented climate of teamwork, collaboration and consistent achievement of objectives.Strong knowledge of relevant healthcare information technology and patient care workflows and processes.Strong knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing and compliance environments.Strong knowledge of regulatory and accreditation standards related to radiologyDemonstrated experience managing complex operations, staffing models, and clinical workflows in a high-acuity environmentExperience with operational improvement, throughput optimization, and lean methodologies About Us About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values . In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here . Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Salary Information The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html