Director of Identity & End User Engineering

About the role

The Director of Identity & End User Engineering oversees multiple teams including Microsoft 365 Platforms, End User Services, Identity Management, and Desktop Operations. The goal is to ensure a seamless technology experience for all end users across onboarding, daily operations, access to devices, and infrastructure services.

Responsibilities

• Oversee 4 teams including Microsoft 365 Platforms, End User Services, Identity Management, and Desktop Operations
• Deliver secure and reliable workplace solutions
• Lead strategy and roadmaps with cross-functional teams and executives
• Understand and apply IAM and M365 technologies
• Manage device management, endpoint expertise, and server expertise
• Lead and mentor the team towards success

Requirements

• 10+ Years’ Expertise in End User or M365 technology
• Microsoft 365 Expertise; Exchange Online, Teams, Sharepoint, EntraID, One Drive
• Identity Expertise; Access privileges, removals, identify lifecycle, access operations
• Device Management; MDM
• End User Systems; Windows OS, MAC OS
• Endpoint Expertise, Zero Trust, Intune
• Server Expertise, Windows, Azure, AWS
• Leadership and Strategy Expertise
• Service Delivery Experience
• Strong Strategic Planning Skills
• Excellent Communication
• Microsoft or Cloud Certifications
• ITSM Exposure
• Vendor Management Experience

Qualifications

• 30% IAM
• 30% M365
• 30% End User Services
• 10% Device Management
• 40% Strategy & Project Execution
• 30% Leadership and Mentorship
• 10% Hands on Work

Benefits

• Bonus eligible
• Sick, Personal, and Vacation Days
• 401k Match
• Health, Dental, Vision Benefits