Director of Human Resources - Pier House Resort & Spa, Key West, Fl

About the Role

The Director of Human Resources coordinates long- and short-term planning and implementation of policies and procedures relating to hotel associates to help create a safe culture of hospitable service, resulting in strong productivity and an engaged workforce.

Responsibilities

• Administer, direct, and facilitate the property Human Resources functions.
• Coordinate and direct the recruitment, processing, orientation, and training of qualified applicants for all positions.
• Monitor performance appraisal systems.
• Administer benefits program appropriately.
• Accurately administer wage and salary program.
• Monitor compliance with local, state, and federal laws, as well as established policies and procedures.
• Act in concert with the hotel management team and property General Manager.
• Coach and counsel associates, including managers.
• Work in a cooperative and friendly manner with fellow associates.
• Practice a culture of guest service in all you do; promote courtesy, good will, and a positive attitude in each and every encounter.
• Perform any reasonable request as assigned or directed by management.
• Participate in, and at times lead, departmental and/or hotel team meetings.
• Converse calmly with upset associates, superiors, and guests in intense emotional situations.
• Maintain excellent relationships with staff and uphold staff and guest confidentiality at all times.

Requirements

• Bachelor’s degree in Human Resources or related business field.
• Minimum 5 years’ experience leading HR functions, demonstrating proven investigation and problem-resolution skills.
• Strong business communication skills (verbal and written).
• Strong presentation skills and ability to train at leadership and hourly levels.
• Knowledge of federal, state, and local employment laws and regulations.
• High work ethic and self-initiative.
• Strong computer skills in Microsoft Suite.
• Some travel may be required.
• Regular attendance according to established guidelines.
• May be required to work varying schedules to reflect the business needs of the property.
• Must possess basic computational ability.
• Focus and maintain attention to tasks, completing work assignments on time despite frequent interruptions.