Director of Human Resources

About the role

Spectrum Human Services respectfully partners with adults, children and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life. Full-time: 227 Thorn Avenue, Orchard Park, NY

SUMMARY OF POSITION FUNCTION: The Director of Human Resources is responsible for the day-to-day leadership, management, and administration of the agency's Human Resources function. Reporting to the Senior Vice President of People, Culture, and Compliance, this position oversees recruitment, employee relations, benefits administration, HR compliance, performance management, onboarding, training, HR systems, and personnel operations. The Director serves as the primary operational leader of the Human Resources department, ensuring effective delivery of HR services, consistent implementation of agency policies, and compliance with applicable employment laws and regulatory requirements.

Responsibilities

• Human Resources Operations: Directs the day-to-day operations of the Human Resources department; oversees departmental workflow, priorities, and service delivery; ensures HR practices are implemented consistently across all agency programs and departments; implements strategic initiatives and departmental goals established by the Senior Vice President of Human Resources; develops and maintains HR procedures that support efficient and effective operations.
• Recruitment, Onboarding, and Retention: Directs agency-wide recruitment and hiring activities; oversees job postings, applicant tracking, interviewing processes, and hiring workflows; develops and implements recruitment strategies to address vacancies and workforce needs; oversees employee onboarding and orientation programs; partners with managers to improve retention and employee engagement efforts; monitors recruitment metrics, vacancy rates, and time-to-fill data and recommends operational improvements.
• Employee Relations and Performance Management: Serves as the primary HR resource for managers regarding employee relations, performance concerns, corrective action, investigations, workplace issues, and policy interpretation; conducts or oversees workplace investigations and ensures appropriate resolution and documentation; supports supervisors with performance management, employee coaching, corrective action, and disciplinary processes; ensures employee relations matters are addressed consistently, fairly, and in compliance with agency policy and employment law; tracks and analyzes employee relations trends and provides recommendations to the Senior Vice President.
• Compliance and Employment Administration: Oversees personnel records, background checks, exclusion screenings, license verification, leave administration, accommodations, and workforce compliance requirements; ensures compliance with employment laws, agency policies, accreditation standards, and regulatory requirements; coordinates HR-related audits and regulatory reviews; maintains required documentation and compliance tracking systems.
• Compensation, Benefits, and HRIS Administration: Administers compensation and benefits programs in accordance with agency