Director of Human Resources

About the role

Family First Health is seeking a Director of Human Resources to join our dynamic team. Reporting to the Chief Operating Officer, this role oversees all human resources functions, providing strategic direction and leadership to ensure compliance with federal, state, and local employment laws and regulations.

Responsibilities

• Provide direct supervision to HR staff, including recruitment; onboarding; timely performance management and goal setting; time and attendance approval in payroll system; monitoring job satisfaction and engagement; and following all organizational expectations throughout the employee life cycle.
• Serve as a trusted advisor on employee relations matters, including conflict resolution, performance management, and investigations.
• Support promotion of organizational mission, vision and values throughout employee life cycle to maintain a positive, inclusive, and compliant workplace culture.
• Oversee full-cycle professional credentialing cycle, ensuring continuous compliance.
• Collaborate with Quality & Compliance department to ensure issuance and follow-through of mandatory staff trainings, including evaluation and implementation of continued education/learning modules through HRIS to ensure continued compliance with FQHC training requirements.
• Develop, implement, and audit HR policies, procedures, and practices.
• Collaborate with HRIS/Payroll Specialist to oversee administration and optimization of HRIS. Implement new modules or adjust/improve current modules as system updates are made available.
• Generate and analyze HR metrics and reports to support strategic initiatives.
• Review and monitor introductory and annual performance evaluation process; collaborate with leaders to ensure evaluations provide value and are equitable to all staff.
• Oversee the administration of employee benefits programs, including health, wellness, and applicable leave programs.
• Maintain full-cycle employee benefits program, including health, dental, vision, life, disability, EAP, and other ancillary plans. Collaborates with broker to develop and maintain competitive, cost-effective benefit offerings.
• Administer annual Open Enrollment to include scheduling educational meetings, ensuring HRIS is prepared for plan/rate changes, and ensuring applicable compliance disclosures are completed.
• Support HR Generalist in administration of organizational FMLA/LOA program, including advising on complicated requests that may require special handling.
• Ensure competitive compensation offerings by periodically reviewing and making recommendations on pay adjustments, as needed. Ensure compliance with applicable benefits regulations (e.g., ACA, COBRA, ERISA).
• Act as Plan Administrator for 403(b) retirement plan; ensures timely and compliant issuance of required regulatory disclosures.
• Lead and drive HR initiatives, including system implementations, policy enhancements, and operational improvements, ensuring alignment with organizational priorities.
• Oversee planning and administration of organizational special events (All Staff / Professional Development, Quarterly Orientation, etc).
• Work closely with leaders and teams across the organization to support shared goals and company-wide initiatives.
• Partner with department leaders, supervisors, and managers to align HR strategies with business needs.
• Provide coaching and guidance on workforce planning, talent development, and organizational effectiveness.
• Ensure organizational compliance with federal, state, and local employment laws and regulations.
• Maintain current knowledge of HR compliance requirements and industry trends.
• Maintain compliance with HRSA and FTCA rules, regulations and best practices.
• Attend and actively participate in both internal and external meetings as required.

Requirements

• Bachelor’s degree in HR or closely related field, or any equivalent combination of experience/training.
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.
• 5-7 years of progressive HR experience, with leadership/supervisory responsibility.
• Prior experience and knowledge in employee benefits preferred.
• Strong knowledge of employment laws, compliance regulations, and HR best practices.
• Demonstrated experience with HRIS platforms and HR technology tools.
• Proven ability to manage multiple priorities and lead projects effectively.
• Exceptional interpersonal, communication, and conflict resolution skills.
• High level of discretion and confidentiality.
• Excellent data-driven decision-making skills.
• Educate and explain data to a wide range of audiences.
• High standard of attention to detail.
• Solid commitment to staff engagement.
• Ability to convey difficult and challenging information to managers.

Qualifications

• Must possess the physical and mental abilities to perform the tasks normally associated with a Director of Human Resources position such as: Ability to lift up to 25 lbs, Ability to perform duties requiring frequent bending, occasional stooping, occasional crouching, occasional kneeling, frequent standing and walking, turning, reaching and sitting, Ability to sit for up to 6 hours, Ability to work in a stressful environment, Ability to respond to crisis situations.

Benefits

• 3 weeks of accrued Paid Vacation per year
• 9 days of accrued Paid Sick Leave Time per year
• 4 Personal Days per year
• Paid Time Off on Working Holidays
• Health, Dental, and Vision Insurance plans
• Short/Long Term Disability and Life Insurance
• 403(b) Retirement Plan
• Tuition Reimbursement Opportunities