Director of Human Resources

About the Role

As the Director of HR within our Not-for-Profit HR Services Team, you’ll lead HR strategy and operations for a portfolio of clients across sectors like education, social services, and community-based nonprofits. You’ll partner with internal generalists and client leadership to align HR best practices with each organization’s unique mission and goals, serving as a trusted advisor in areas including policy development and unionized environments.

Responsibilities

• Strategic Talent Leadership
  • Design and implement strategy, learning and development, and succession planning initiatives tailored to client needs.
  • Inform strategy, navigate complex workforce matters, and support executive decision-making.
  • Serve as a trusted strategic advisor and HR thought partner to Executive Directors, CEOs, and Boards of Directors, providing sound counsel and influencing decision-making to advance organizational priorities.
• Client-Facing HR Management
  • Serve as the HR lead for client organizations—remotely and onsite—providing direct support to client leadership and staff.
  • Provide guidance on HR issues, including accommodations, employee relations, terminations, benefits administration, onboarding, and HRIS systems.
  • Lead new client onboarding by facilitating discovery sessions, conducting organizational assessments, identifying key priorities and risks, and developing implementation plans for long-term success.
• Compliance & Best Practices
  • Ensure compliance with local, state, and federal employment laws and regulations, as well as grant requirements, through regular audits and reporting.
  • Design, facilitate, and deliver engaging presentations and training on HR best practices, employment law, leadership development, compliance, and organizational effectiveness.
• People Operations and Systems
  • Oversee HR operations across multiple clients, managing the employee lifecycle from hire to retire.
  • Lead HRIS integrations and improve system workflows with a focus on AI integration and enhancements.
  • Demonstrate strong technology aptitude to optimize HR systems, AI-enabled tools, and emerging technologies for efficiency and data-driven decision-making.
  • Document internal and client SOPs and workflows.
• Team Supervision
  • Manage and support HR team members assigned to client accounts.
  • Foster collaboration and continuous improvement across all touchpoints.
  • Serve as a hands-on leader, performing HR Generalist responsibilities as business needs require.
• Accountability and Results
  • Demonstrate a growth mindset by seeking and applying feedback to improve performance and service delivery.
  • Take end-to-end ownership of client team performance, service delivery, and satisfaction.
  • Manage multiple priorities in a fast-paced environment, delivering high-quality work on time.
  • Champion client retention through proactive relationship management and consistent delivery of high-quality HR services.