Director of Human Resources
About the role
ContinuServe is seeking a Director of Human Resources to join our dynamic Not-for-Profit (NFP) HR division, serving mission-driven organizations that create real impact in their communities. The role is hybrid, based in the Chicago area, with regular onsite support required at client locations in Chicago and the surrounding suburbs.
Responsibilities
Design and implement strategy, learning and development, and succession planning initiatives tailored to client needs
Inform strategy, navigate complex workforce matters, and support executive decision-making
Serve as a trusted strategic advisor and HR thought partner, partnering effectively with Executive Directors, CEOs, and Boards of Directors to provide sound counsel, influence decision-making, and advance organizational priorities
Provide direct support to client leadership and staff on a broad range of HR issues, including accommodations, employee relations, terminations, benefits administration, onboarding, and HRIS systems
Lead new client onboarding by facilitating discovery sessions, conducting organizational assessments, identifying key priorities and risks, and developing implementation plans that establish a strong foundation for long-term client success
Ensure compliance with local, state, and federal employment laws and regulations, as well as grant requirements, through regular audits and reporting
Design, facilitate, and deliver engaging presentations and training on HR best practices, employment law, leadership development, compliance, and organizational effectiveness for employees, managers, and executive leadership
Oversee HR operations across multiple clients, manage employee lifecycle best practices, lead HRIS integrations, and improve system workflows with an eye on AI integration and enhancements
Demonstrate strong technology aptitude and the ability to quickly learn, leverage, and optimize HR systems, AI-enabled tools, and emerging technologies to enhance operational efficiency, data-driven decision-making, and client service delivery
Document internal and client SOPs and workflows
Manage and support HR team members assigned to client accounts, foster collaboration and continuous improvement across all touchpoints, and serve as a hands-on leader who is willing and able to perform HR Generalist responsibilities as business needs require
Actively seek, embrace, and apply feedback from clients and organizational leadership to continuously improve performance, strengthen partnerships, and enhance service delivery
Deliver high-quality work on time and in a fast-paced environment, with the ability to manage multiple priorities
Proactively manage client relationships, ensuring client retention through strategic partnership and consistent delivery of high-quality HR services
Qualifications
At least 10 years of progressive HR experience, including leadership or executive-level responsibilities
Strong executive presence and leadership skills; projecting confidence, credibility, and executive presence while serving as a trusted advisor on strategic business and people decisions
Ability to independently lead client meetings, represent the organization professionally, and travel regularly to client locations to deliver high-quality HR services
Thrives in fast-paced and evolving environments by demonstrating resilience, adaptability, and the ability to effectively manage competing demands
Demonstrated experience working in unionized environments, including labor relations, grievance resolution, and CBA administration
Adept at navigating multi-client environments, balancing competing priorities and deadlines
Strong communication, conflict resolution, and organizational skills
Proven ability to build trusted client relationships and advise across diverse teams
Experience supporting mission-driven organizations, including nonprofits, education, or human services
Proficiency in employment law, HR systems, and full-cycle talent management
Committed to lifelong learning by continuously developing technical competencies, advancing HR knowledge, and embracing AI-driven tools and innovation
Pay
$120,000 - $150,000 annually, commensurate with experience
Schedule
Hybrid role based in the Chicago area, requires onsite presence at least three days per week at various client locations in Chicago and the northern suburbs