Director of HR Operations

The Director of HR Operations will build and lead a scalable HR operations function that delivers consistent, responsive, and compliant support across the employee lifecycle. As a member of the HR Leadership Team, the incumbent will manage a team of HR Generalists and own employee performance, compliance, be a strategic partner to other HR Centers of Excellence (COEs) including Total Rewards, Learning, and Talent Acquisition. The role will also own HRIS strategy and governance, people metrics, executive and Board reporting, the strategic HR project portfolio, and the HR team budget. The ideal candidate is a builder and operator who can translate business priorities into practical and forward-looking systems, service standards, insights, and disciplined execution in a fast-paced, changing environment. Location: Dallas, Texas or Toronto, Ontario Reports to: Chief HR Officer Key Relationships: Executive Leadership Team, Finance, Legal, IT, HR Business Partners, and HR Centers of Excellence Direct Reports: HR Generalist Team, HR Manager, and HRIS Analyst Primary Responsibilities Build, lead, coach, and develop a high-performing, modern HR operations team with clear roles, service standards, decision rights, and accountabilityDesign and launch an HR tools that leverage technology to support and provide answers to employees through disciplined intake, triage, escalation, and knowledge managementOwn employee performance including employee-relations, investigations, manager guidance, documentation, escalation protocols, and trend analysis in partnership with Legal and the HR Business PartnersLead HR compliance and policy administration, including required records, audits, controls, training, and consistent practices across applicable geographiesOwn HRIS strategy, governance, data integrity, security, integrations, releases, vendors, and the roadmap for scalable employee and manager self-serviceEstablish HR metrics and dashboards that measure employee performance, workforce trends, operational effectiveness, risk, and progress against People priorities and do so in a way that is fully connected to Emburse’s business strategyOwn and develop the HR Global Capabilities Center in India which will provide transactional support to the entire HR team and also support India team operationsPrepare clear, decision-oriented workforce reporting and insights for the executive team, Board of Directors, and other key stakeholdersOwn the HR project portfolio and integrated plan from a strategic lens, aligning priorities, resources, dependencies, risks, milestones, and communicationsOversee the HR team budget and collaborate across the HR team on costs, spend, and forecast, in collaboration with the Finance & Accounting teamsDrive continuous improvement across employee-lifecycle processes through standardization, automation, AI-enabled workflows, change management, and strong cross-functional partnershipPartner closely with the HR COEs and HR Business Partners to provide guidance in key areas of expertise and to operationalize projects and programs across the enterprise Requirements & Experience Bachelor’s degree in Human Resources, Business Administration, or a related fieldSeven or more years of progressive HR experience, including leadership of HR operations, shared services, or a comparable functionDemonstrated success building or scaling global HR operations, an HR help desk, or an employee-support centerDeep knowledge of employee relations, investigations, policy administration, employment compliance, and risk managementExperience owning an HRIS roadmap, data governance, integrations, security, reporting, and vendor managementExperience using UKG or other similar HRIS system requiredAbility to define meaningful HR metrics and translate workforce data into concise executive and Board-level reportingStrong program and portfolio-management experience, including prioritization, dependency management, and cross-functional executionFinancial acumen and experience managing budgets, forecasts, vendor contracts, and investment tradeoffsExperience in a high-growth SaaS, technology, consulting, or Private Equity-backed environment preferredExperience applying automation and AI to improve HR service delivery, data quality, employee experience, and productivity Characteristics & Attributes Builder’s mindset with the ability to create structure, operating discipline, and scalable processesStrategic operator who remains close to execution and follows through on commitmentsService-oriented leader with sound judgment who balances employee experience, business needs, and riskData-driven systems thinker and clear communicator who develops strong, accountable teams We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.