Director of HR Operations

About the role

The Director of HR Operations will build and lead a scalable HR operations function that delivers consistent, responsive, and compliant support across the employee lifecycle. As a member of the HR Leadership Team, the incumbent will manage a team of HR Generalists and own employee performance, compliance, be a strategic partner to other HR Centers of Excellence (COEs) including Total Rewards, Learning, and Talent Acquisition.

Responsibilities

• Build, lead, coach, and develop a high-performing, modern HR operations team with clear roles, service standards, decision rights, and accountability.
• Design and launch HR tools that leverage technology to support and provide answers to employees through disciplined intake, triage, escalation, and knowledge management.
• Own employee performance including employee-relations, investigations, manager guidance, documentation, escalation protocols, and trend analysis in partnership with Legal and the HR Business Partners.
• Lead HR compliance and policy administration, including required records, audits, controls, training, and consistent practices across applicable geographies.
• Own HRIS strategy, governance, data integrity, security, integrations, releases, vendors, and the roadmap for scalable employee and manager self-service.
• Establish HR metrics and dashboards that measure employee performance, workforce trends, operational effectiveness, risk, and progress against People priorities and do so in a way that is fully connected to Emburse’s business strategy.
• Own and develop the HR Global Capabilities Center in India which will provide transactional support to the entire HR team and also support India team operations.
• Prepare clear, decision-oriented workforce reporting and insights for the executive team, Board of Directors, and other key stakeholders.
• Own the HR project portfolio and integrated plan from a strategic lens, aligning priorities, resources, dependencies, risks, milestones, and communications.
• Oversee the HR team budget and collaborate across the HR team on costs, spend, and forecast, in collaboration with the Finance & Accounting teams.
• Drive continuous improvement across employee-lifecycle processes through standardization, automation, AI-enabled workflows, change management, and strong cross-functional partnership.
• Partner closely with the HR COEs and HR Business Partners to provide guidance in key areas of expertise and to operationalize projects and programs across the enterprise.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Seven or more years of progressive HR experience, including leadership of HR operations, shared services, or a comparable function.
• Deep knowledge of employee relations, investigations, policy administration, employment compliance, and risk management.
• Experience owning an HRIS roadmap, data governance, integrations, security, reporting, and vendor management.
• Experience using UKG or other similar HRIS system required.
• Ability to define meaningful HR metrics and translate workforce data into concise executive and Board-level reporting.
• Strong program and portfolio-management experience, including prioritization, dependency management, and cross-functional execution.
• Financial acumen and experience managing budgets, forecasts, vendor contracts, and investment tradeoffs.
• Experience in a high-growth SaaS, technology, consulting, or Private Equity-backed environment preferred.
• Experience applying automation and AI to improve HR service delivery, data quality, employee experience, and productivity.

Qualifications

• Builder’s mindset with the ability to create structure, operating discipline, and scalable processes.
• Strategic operator who remains close to execution and follows through on commitments.
• Service-oriented leader with sound judgment who balances employee experience, business needs, and risk.
• Data-driven systems thinker and clear communicator who develops strong, accountable teams.