Director of Housekeeping - Ritz Carlton, Truckee CA - Relocation Allowance Provided!

About the role

The Director of Housekeeping (DOH) will oversee MasterCorp site/sites of resort within assigned division. The DOH is responsible for providing leadership, motivation, accountability and development of MasterCorp Associates within the assigned site and ensuring the assigned site/sites is consistently meeting quality and timeliness standards along with budget objectives. In addition, they will develop and maintain a professional and effective relationship with resort management, vendors and service providers to MasterCorp and develop and maintain a high level of communication and spirit of partnership with site management team, regional and corporate personnel. The DOH must ensure company mission statement and values are followed, always motivated by the best interests of the Company, its Associates and Customers.

Responsibilities

• Monitor the key performance indicators of Quality, Timeliness and Budget and ensure site management team is working together to achieve targets.
• Hold team accountable for measurable results and develop action plans for team if key metrics aren’t being achieved.
• Ensure the site has an active recruiting strategy in place – monitoring staffing levels, speaking with RD, field recruiters and HR Manager to communicate strategy and maintain staffing levels.
• Ensure there is an onboarding, training and retention strategy in place for team members; working with EH and AEH to ensure process is followed and there is correct selection, onboarding, training, and employee retention and recognition program.
• Interview, select, onboard, and oversee training of site personnel including Executive Housekeepers and Assistant Executive Housekeepers.
• Manage performance of management team, including evaluating, coaching, developing, and disciplining management members as needed.
• Ensure a safe working environment for all team members, utilizing safety committee meetings, training, and good practices.
• Ensure a transportation strategy is in effect for the site – utilizing vehicles and drivers efficiently, and that vehicle safety protocols and program are followed by all site employees; other assets are maintained and in good working order.
• Consistently and effectively communicate the company objectives to management team through organized and scheduled meetings.
• Build a professional relationship with resort management and other key members of the resort staff and maintain frequent communication with the resort team.
• Develop a customer‑first culture and display professional behavior to MasterCorp clients, client owners and guests.
• Be willing and able to perform duties of Executive Housekeeper as needed.

Requirements

Minimum five years of progressive responsibility in housekeeping operations with successful mega site responsibility.

• A proven track record of driving strong performance and key field operations metrics.
• Outstanding leadership skills. Inspiring interpersonal effectiveness to lead teams, train talent and effect change.
• Track record of building talent.
• Strong writing, verbal presentation, and client‑facing skills.

Skills

Competencies Required:

• Communicates Effectively – Develops and delivers multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
• Develops Talent – Develops people to meet both their career goals and the organization’s goals.
• Financial Acumen – Interprets and applies understanding of key financial indicators to make better business decisions.
• Plans and Aligns – Plans and prioritizes work to meet commitments aligned with organizational goals.