Director of Housekeeping - Mountain Shadows

About Our Property

Welcome to Mountain Shadows Resort, a tranquil oasis in the heart of Scottsdale, Arizona, proudly part of the Pyramid Global Hospitality portfolio. With 217 inviting guest rooms and 7,500 sq ft of meeting space spread across 11 versatile rooms, Mountain Shadows Resort is not just a place to stay—it's a serene haven that seamlessly integrates comfort with career opportunities. Nestled in the breathtaking landscape of Scottsdale, Mountain Shadows Resort embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.

Position Summary

To manage the Housekeeping staff and operations to ensure cleanliness, safety, and aesthetic appeal of the hotel.

Responsibilities

• Cookordiate with the Director of Guest Operations and the General Manager to establish and ensure hotel standards of cleanliness and esthetics for rooms and public areas.
• Develop and ensure efficient routine and emergency departmental procedures for the Housekeeping Department.
• Accept personal responsibility for the satisfactory condition of all VIP rooms prior to occupancy, including special attentions provided for repeat guests.
• Ensure that effected operating departments have accurate information regarding rooms, including status, condition, and maintenance needs.
• Establish and control inventory of departmental materials, including guest amenities, and administrative and cleaning supplies.
• Cookordinate with the Maintenance Department to ensure the timely and professional completion of maintenance and repair work in guest rooms and public areas.
• Put out to bid, annually, all major vendor supplies needed for departmental operations.
• Prepare the annual departmental budget, according to the specifications set forth by the Director of Guest Operations with the assistance of the Controller.
• Continually monitor and control departmental expenditures to ensure meeting operational standards while maintaining the annual budget.
• Promote and comply with all policies and procedures of Mountain Shadows.
• Immediately report all suspicious occurrences and hazardous conditions.
• Maintain the cleanliness and safety of work areas at all times.
• Practice safe work habits at all times, to avoid injury to self and others.
• Ensure safe work practices of all Housekeeping staff, including proper use and handling of all relevant equipment.
• Ensure departmental safety training for all new Housekeeping employees before they begin to work.
• Conduct regular departmental operations meetings, including monthly safety meetings.
• Ensure proper handling, storage, and labeling of all hazardous chemicals used by Housekeeping employees, in accordance with state and federal regulations.
• Attend all mandatory meetings as directed.
• Perform additional duties as requested by the Director of Guest Operations.

Supervisory Responsibilities

• Hire, train, schedule, support, review, discipline, and terminate employees directly accountable to his/her position, to maintain highest possible levels of employee morale and department productivity.

Specific Job Knowledge, Skill And Ability

• 3 years minimum of management experience required.
• English fluency required.
• Spanish language ability helpful.
• Familiar with OSHA, SB198, local Department of Health regulations, and relevant current laws governing handling of hazardous substances.
• Experience in hotel industry accounting procedures, and labor and supply controls.
• Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.