Housekeeping Supervisor - Mountain Shadows

About the role

Welcome to Mountain Shadows Resort, a tranquil oasis in the heart of Scottsdale, Arizona, proudly part of the Pyramid Global Hospitality portfolio. With 217 inviting guest rooms and 7,500 sq ft of meeting space spread across 11 versatile rooms, Mountain Shadows Resort is not just a place to stay—it's a serene haven that seamlessly integrates comfort with career opportunities. Nestled in the breathtaking landscape of Scottsdale, Mountain Shadows Resort embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage.

Responsibilities

• Follow proper payroll and key procedures.
• Collect room and floor status report sheets for assigned work areas and assign room to Housekeepers as needed.
• Train housekeeping employees in order to achieve the standards of cleanliness in guest rooms.
• Make recommendations and follow through on conflict resolution, coaching and counseling, and, when appropriate, disciplinary action for assigned staff.
• Provide excellent guest service in all areas of responsibility.
• Inspect guest rooms, including VIP, vacant, occupied and check-out rooms, to insure the standards are being achieved by each employee.
• Maintain the upkeep of all bedspreads, draperies, carpet cleaning, sheers, bed skirts, and furniture refinishing.
• Respond properly in any hotel emergency or safety situation.
• Perform other tasks or projects as assigned by hotel management and staff.

Requirements

• Prior Housekeeping Supervisor experience required.
• Reading, writing and oral proficiency in the English language.
• Knowledge of the tasks performed by the Housekeeping Attendants.
• Familiar with the employee handbook, training manual, and job descriptions of all AM/P.M. Housekeepers and House persons.
• Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

Qualifications

• Physical Demands: Standing, squatting, walking, climbing stairs. Requires extending arms, bending and stooping to reach materials. Work in temperature extremes of heat, cold, inclement weather.
• Appearance Requirements: Proper professional attire required by following appearance guidelines as set forth in the Employee Handbook. Appearance must always be neat, clean and professional. Name badge and proper uniform must be worn at all times.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficient in Microsoft Office Suite.

Benefits

• Comprehensive health insurance.
• Retirement plans.
• Paid time off.
• On-site wellness programs.
• Local discounts.
• Employee rates on hotel stays.
• Ongoing training and development opportunities.

Pay

$24/hr

Schedule

Not specified