Director of Housekeeping

About the Role

PBS Facility Service is seeking an experienced and results‑driven Director of Housekeeping to oversee and manage all housekeeping operations within a nursing home setting. This role ensures the cleanliness, safety, and overall quality of the facility, directly contributing to the well‑being of residents, staff, and visitors. The Director will lead the housekeeping team, maintain compliance with infection‑control standards, manage departmental budgets, and uphold PBS Facility Service’s commitment to excellence in healthcare facility management.

Responsibilities

• Leadership and Supervision: Supervise all housekeeping staff across multiple sites; participate in recruitment, hiring, training, evaluation, and discipline; develop work schedules, assign tasks, and monitor performance; provide guidance and motivation to foster a culture of excellence and accountability.
• Site Assessment and Setup: Assess housekeeping needs of multiple locations; plan and implement operations at new sites, including staffing, equipment, and supply requirements; establish protocols and processes to achieve operational excellence.
• Operations Management: Conduct regular inspections of resident rooms, common areas, and facility grounds for cleanliness and infection‑control compliance; plan, coordinate, and oversee housekeeping projects and special cleaning assignments; assign and monitor equipment use, ensuring cleanliness and functionality; assist staff with tasks as needed; oversee laundry services, maintain equipment, ensure proper environmental conditions, and monitor compliance with health regulations.
• Safety and Compliance: Maintain high standards of cleanliness and safety in compliance with infection‑control regulations; ensure cleaning processes align with health and safety protocols; respond promptly to resident and visitor complaints and address housekeeping‑related concerns.
• Administrative Duties: Order and maintain inventory of cleaning supplies and equipment; develop and manage the departmental budget, monitor expenses, and identify cost‑saving opportunities; process work orders, approve employee timesheets, and generate departmental reports.
• Collaboration and Communication: Report repair or maintenance needs to appropriate personnel and ensure timely resolution; attend departmental meetings, training sessions, and professional development courses; communicate effectively with residents, families, and staff to foster a positive environment.

Qualifications

• High school diploma or equivalent required; further education in hospitality or management is a plus.
• Proven leadership experience in housekeeping and environmental management within a healthcare or long‑term care setting.
• Ability to oversee and manage housekeeping operations across multiple sites.
• Expertise in assessing and setting up housekeeping operations at new facilities.
• Strong work ethic, drive for quality and customer service, and problem‑solving skills.
• Excellent written and oral communication skills, with the ability to handle complaints and resolve conflicts.
• Strong administrative and organizational skills, with the ability to prioritize and manage multiple responsibilities.
• Ability to function effectively under stressful conditions and maintain composure.