Director of Housekeeping

About the role

The Director of Housekeeping will oversee the management and daily operations of the Housekeeping department.

Responsibilities

• Responsible for the long-term vision and direction, including improvements and projects.
• Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.
• Cook up department's activities with other departments to enhance communication and guest satisfaction.
• Ensure all equipment is maintained and used appropriately.
• Meet all service and production standards for Pendry.
• Oversee the financial performance of the department, including budgeting, forecasting, and financial planning.
• Maintain effective cost control through systems and processes.
• Manage the selection, training, and development of employees to maximize employee satisfaction, productivity, and guest satisfaction.
• Hire, train, supervise, and develop colleagues for maximum effectiveness.
• Provide seamless employee relations with contract employees, ensuring proper training and cultural integration.
• Create safe working conditions through appropriate training.
• Create appropriate relationships with all levels of hotel associates.

Qualifications

• High School Diploma or equivalent is required, Bachelor’s Degree preferred.
• Five (5) plus years’ experience in housekeeping within a luxury hotel.
• Intermediate skills with Microsoft Office products; Word, Excel, PowerPoint, Outlook. Opera preferred.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary.
• Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.
• Knowledge of hotel housekeeping operations.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Budgetary analysis capabilities required.
• Knowledge of housekeeping service techniques and cost controls such as manpower, productivity and other expenses.

Physical requirements

• Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift up to 15-40 lbs. on a regular and continuing basis.
• Must be able to walk, stand, sit, bend, stoop, squat and stretch to fulfill tasks.
• Must have finger dexterity to be able to operate office equipment.

Pay

The pay scale Director of Housekeeping is from $100,000.00 to $125,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage and Pendry reasonably expects to pay for the position. Please let us know if you have any questions.