Director of Housekeeping

Location: Hilton Garden Inn Seattle Bellevue Downtown, WA

About the role

As an Area Director of Housekeeping for multiple properties, your role is to motivate your teams to deliver their best work every day to ensure that our guests have a comfortable and memorable stay at each location.

Responsibilities

• Hire, train, supervise, counsel, motivate and recognize the housekeeping staff in each location.
• Oversee daily operations, sustainability programs, inventory, ordering, and scheduling all within a set department budget at each hotel.
• Inspect work performed by the housekeeping staff to ensure quality and cleanliness is top notch and consistent with brand standards.
• Greet and assist guests with all requests.
• Proactively garner relationships with long-term and repeat guests to develop loyalty and maintain satisfaction.
• Work closely with the Maintenance Department and Front Desk at each hotel to achieve a consistent, high-quality product resulting in above-average customer satisfaction scores.
• Ensure safe working practices and procedures are followed by all employees while maintaining department productivity requirements.
• Attend all hotel-required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with InnVentures Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Handle problems effectively, including anticipating, preventing, identifying, and solving problems as necessary.
• Maintain confidentiality of information.
• Perform other duties as requested by management.

Requirements

• At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related experience.
• Supervisory experience required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

Benefits

• Group insurance, including medical, dental, vision, and company-paid life insurance.
• Paid time off.
• Company-matched 401(k) plan.
• Voluntary benefits including short-term disability, long-term disability, accident, life, critical illness, and Flexible Spending Account.
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program, and more.
• Get paid daily.