Director of Housekeeping

About the Role

Effectively lead and control housekeeping operations and staff, ensuring hotel rooms and public spaces are clean and well maintained in accordance with brand and/or HHM operations and financial standards. Create a work environment whereby housekeeping staff feels genuinely valued and appreciated for their efforts that are critical to creating an overall positive experience for the guests.

Potential Career Path: Area Director of Housekeeping – Assistant General Manager – General Manager.

Responsibilities

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Maintain an effective inspection program for hotel rooms, public and other assigned areas.
• Oversee or prepare schedules consistent with hotel occupancy and updated forecasts and/or notify third party vendor of weekly staffing needs.
• Observe and monitor staff performance to meet established productivity and cleanliness standards.
• Monitor inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
• Monitor and creatively communicate guest service scores to drive improvement and higher guest satisfaction.
• Conduct daily pre-shift meetings to effectively communicate to and celebrate with the housekeeping staff.
• Comply with HHM internal audit standards pertaining to key control and risk management areas (e.g., lost and found, key control, and guest room safety).
• Maintain positive working relationships with vendors and third-party contract labor.
• Maintain departmental expenses in line with budget and forecasts.
• Ensure compliance with brand standards, if applicable.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Requirements

• High School diploma or equivalent preferred.
• Two years previous housekeeping supervisor experience required.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends or occasional alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.

What We Believe

• People Are Our Capability
• Hearts That Serve
• Only Excellence
• Stay Nimble
• Own It