Director of Housekeeping

Essential Job Duties & Responsibilities

• Operate and manage all housekeeping functions to maintain a clean, safe, sanitary, and comfortable environment for residents, staff, and visitors.
• Develop and implement cleaning schedules, routines, and procedures aligned with resident care needs and regulatory expectations.
• Ensure all resident rooms, common areas, laundry areas, and facility spaces are maintained according to facility policies and industry standards.
• Oversee laundry operations, including proper handling, washing, drying, and distribution of linens and resident clothing.

Staff Leadership & Development

• Recruit, hire, train, supervise, and evaluate housekeeping and laundry staff.
• Develop staff schedules to ensure appropriate coverage.
• Conduct regular staff meetings, in-services, and competency checks.
• Promote a positive, resident-centered work environment focused on teamwork and service quality.

Regulatory Compliance & Safety

• Ensure compliance with CMS, state of Wisconsin DHS 132, OSHA, and all infection control standards.
• Collaborate with Infection Preventionist and Nursing Services on sanitation protocols, outbreak response, and environmental infection control measures.
• Maintain Safety Data Sheets (SDS) and ensure proper storage, handling, and usage of cleaning agents and chemicals.
• Participate in facility audits, surveys, and quality assurance programs.

Quality Control

• Conduct routine inspections of resident rooms, laundry areas, and common spaces to ensure housekeeping quality standards are met.
• Track and address deficiencies promptly.
• Implement process improvements to enhance cleanliness and resident satisfaction.

Inventory & Budget Management

• Manage department budget, including labor, supplies, and equipment.
• Order cleaning supplies, linens, and equipment; maintain proper inventory levels.
• Ensure all housekeeping equipment is maintained in safe working order.

Resident Service & Communication

• Respond promptly to resident and family concerns related to housekeeping services.
• Work collaboratively with nursing, maintenance, dietary, and administrative teams to support facility operations and resident care.