Director of Hotel Operations

Key Responsibilities

• Direct daily operations across all hotel departments — Front Office, Housekeeping, Engineering, and Guest Services — for both the Hilton Garden Inn and Tapestry Collection sides of the dual-branded property.
• Own brand standards compliance and quality audit performance (Hilton QA / GSS scores) across both flags, managing the operational nuances of a select-service brand (Hilton Garden Inn) alongside a soft, boutique-positioned brand (Tapestry Collection).
• Drive RevPAR, ADR, and occupancy performance in coordination with revenue management and sales leadership, with a focus on shifting mix toward group and casino-player segments.
• Manage hotel operating budget, labor cost controls, and capital expenditure planning in partnership with the CFO and ownership.
• Recruit, develop, and retain department heads and frontline leadership; build a service culture consistent with both Hilton brand promises.
• Serve as primary property liaison for Hilton brand representatives, franchise compliance visits, and PIP (Property Improvement Plan) coordination.
• Collaborate with Q Casino's player development and marketing teams to integrate casino-host comp programs, ADT-based offers, and cross-property guest journeys.
• Partner with the Director of Hospitality Sales on group block strategy, corporate account servicing, and the bus/motorcoach program.
• Lead emergency preparedness, safety, and risk management protocols in accordance with brand and DRA standards.

Qualifications

• Bachelor's Degree in Hospitality Management, Business Administration, or related field; equivalent experience considered.
• Minimum 5–7 years of progressive hotel operations leadership experience, including at least 2–3 years in a Director of Operations, Assistant General Manager, or General Manager role.
• Proven track record managing P&L, labor models, and brand quality scores in a branded, full-service or select-service environment.
• Experience operating within a casino-resort, gaming, or entertainment-adjacent hospitality environment strongly preferred.
• Strong working knowledge of franchise brand standards, audit processes, and PIP cycles.
• Demonstrated ability to lead multi-department teams and build a high-accountability service culture.

Preferred Experience

• Direct operational experience within Hilton-family brands (Hilton Garden Inn, Hampton, Embassy Suites, Tapestry Collection, or other Hilton flags), including familiarity with Hilton's OnQ systems, brand standards portal, and GSS guest satisfaction methodology.
• Prior experience operating or overseeing a dual-branded or multi-brand property, balancing distinct service standards and guest expectations under one roof.
• Familiarity with Tapestry Collection's soft-brand positioning and its emphasis on local character, design-forward guest experience, and boutique-style service delivery.
• Experience in a tribal, commercial, or nonprofit gaming environment, with an understanding of casino-driven hotel demand and comp-based revenue models.