Director of Hospitality Operations

About the role

The House Director leads the ongoing operations and cultural evolution of NeueHouse Madison Square, a landmark in New York City's creative scene. This role encompasses commercial and operational ownership, P&L accountability, member and guest experience, creative programming, and physical asset management.

Responsibilities

• Provide executive oversight to multidisciplinary teams including Membership & Event Sales, Membership Experience, Food & Beverage, AV Production, and Facilities.
• Act as the cultural steward ensuring every activation is executed with precision and hospitality synonymous with both the brand and elevated hospitality standards.
• Recruit, mentor, and develop a high-performing team, fostering a culture of excellence, collaboration, and accountability.
• Partner with Convene Hospitality Group leadership to craft a sales and marketing strategy to drive top line revenue growth across membership, private workspace, meetings & events and food & beverage outlets.
• Drive a high performance sales culture by aggressively scaling Membership, Meetings & Events, and Multi-outlet F&B through innovative programming and integrated revenue generating initiatives that maximize total property growth.
• Implement and drive a versatile service philosophy that ensures every interaction from catering and intimate community gatherings to high-production, large scale events is transformed to bespoke, tailored, world-class experience.
• Ensure the venue is consistently operationally ready by overseeing and monitoring front of house operations, back of house logistics, and physical brand standards.
• Enforce rigorous venue policies, safety protocols, and compliance with local health and liquor regulations.
• Architect and oversee the F&B program that balances high-end simplicity with operational flexibility, ensuring the service model can seamlessly scale to support everything from social lounging to formal, bespoke private dining experiences.
• Manage and balance between top-line growth and bottom-line health, ensuring the operational framework remains high-performing.
• Take comprehensive ownership of the property’s Profit and Loss statement, meticulously balancing premium operational delivery with sustainable bottom-line health.
• Partner with sales to drive membership growth and maximize event profitability.
• Drive a high performance sales culture by aggressively scaling Membership, Meetings & Events, and Multi-outlet F&B through innovative programming and integrated revenue generating initiatives that maximize total property growth.
• Manage and balance between top-line growth and bottom-line health, ensuring the operational framework remains high-performing.
• Act as the primary conduit for members; you are not just a point of contact, but a trusted partner who understands their world and ensures the House is a sanctuary for their best work.
• Foster deep connections and relationships within the creative community. You manage a network, you weave a community- ensuring the House serves as a catalyst for collaboration and diverse perspectives.
• Architect a space that is inclusive and safe, ensuring diversity is not just a metric, but the foundational pulse of the House. You will proactively identify and remove barriers to belonging, ensuring every member feels valued.
• Nurture relationships with all stakeholders ensuring the brand's creative mission comes to life in the physical space.
• Partner with leadership to co-author long term growth strategies. You will implement industry-leading best practice to ensure the House is the benchmark for innovation in the creative community space.
• Maintain a full view of global industry shifts, proactively evolving the House to ensure it remains dynamic and competitive.
• Evolve the operational framework to ensure business is running at peak efficiency and effectiveness. You will refine the connective tissue between departments to optimize workflows, labor models and resource allocation.

Requirements

• 7+ years of senior leadership experience in event venue management, membership, hospitality, or a related field.
• Proven track record of achieving financial targets and driving revenue growth.
• Strong operational expertise in event logistics, food & beverage programs, and technical production.
• Exceptional leadership, communication, and team-building skills.
• Ability to manage multiple priorities in a fast-paced, membership and event-driven environment.
• Proficiency with budgeting, financial reporting, and KPI analysis.
• Flexibility to work evenings, weekends, and holidays to support event operations.

Qualifications

• Bachelor's degree in Business Administration, Hotel Management, or a related field.
• Experience in luxury hospitality or event management.
• Knowledge of hospitality industry trends and best practices.
• Ability to work independently and collaboratively with cross-functional teams.
• Strong interpersonal and communication skills.
• Ability to handle confidential information with discretion.

Skills

• Event planning and coordination.
• Facility management and maintenance.
• Financial management and budgeting.
• People management and team building.
• Marketing and sales strategies.
• Event logistics and production.
• Food and beverage management.
• Technical production and audio-visual systems.
• Strategic planning and growth.

Benefits

Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits.

Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.

Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.

Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.

Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

Pay

Base Salary Range: $160,000 - $175,000/annually, commensurate with candidate's background and experience.

Schedule

Flexible schedule to accommodate event operations and member needs.