Director of Hospitality (Regional)
Dining Program Leadership & Operations
Further develop and implement dining room program standards and service expectations that align with community brand ideals and operational goals.
Champion storytelling around food by connecting residents to the origin of ingredients, including farmers, ranchers, and suppliers.
Foster a culture of collaboration by creating opportunities for idea-sharing, brainstorming, and open communication with community leadership teams.
Design and execute innovative dining programs, special events, and celebrations, while identifying cross-departmental partnership opportunities to enhance the resident experience.
Provide training, tools, and resources to empower communities to operate successfully and as autonomously as possible.
Quality, Training & Performance
Evaluate dining room service and hospitality outcomes using quality assurance tools, resident feedback, comment cards, and survey data (e.g., Pinnacle Insights, state surveys)
Partner with Culinary teams to align front-of-house service excellence with food quality and overall dining experience
Conduct regular site visits focused on service execution, resident satisfaction, front-of-house presentation, food safety and sanitation, workplace safety, and overall cleanliness and organization
Deliver clear, actionable insights following site visits, supporting Executive Directors and Culinary leaders with training plans and system improvements
Support Executive Directors and senior leadership with team member performance evaluations and development as needed
New Business & Project Management
Build and maintain rollout plans for new initiatives, tracking progress and ensuring successful implementation across communities
Establish scalable, macro-level systems to support new business initiatives and operational growth
Guest Experience & Internal Marketing
Develop and evolve food-related branding, visual standards, and promotional strategies
Set and maintain standards for the resident-facing dining experience, including china, tabletop presentation, signage, and supporting systems
Establish and manage feedback loops, ensuring resident insights directly inform innovation and continuous improvement
Service Strategy & Innovation
Define brand-level service benchmarks and develop tools to support implementation, measurement, and accountability
Lead the evolution of next-generation dining and hospitality experiences with a focus on resident engagement, wellness, and satisfaction
Hospitality Technology
Strategic direction and oversight for POS systems, including selection, implementation, and optimization
Explore and support emerging technologies, including culinary robotics and automation where appropriate
Improve and support wireless communication systems within large-scale community environments to enhance service delivery
Company-Wide Support & Alignment
Aid the Director of Culinary Services and community teams in planning, executing, and maintaining front-of-house operations across independent living, assisted living, and memory care
Oversee and continuously improve front-of-house standards through training, documentation, and on-site support
Contribute to the development of scalable systems and training programs to ensure consistent quality across all communities