Director of Hospital Engagement

Territory

Mn, SD, WI

Position Overview

The Director of Hospital Engagement (Non-Clinical) is a member of our Sales team and works with our referral sources in assisting discharge planners, clients and their families with the transition from facility to home based care.

Essential Job Functions

• Meet with case managers daily at assigned hospitals.
• Check on status of new and existing patients, ensure patient and/or caregiver knows what to expect while on service.
• Create and carry out a specific sales plans and market development plan in with company goals and objectives.
• Provide regular feedback to corporate management regarding sales activity and success in market development.
• Complete documentation for new patient referrals;
• Work with branch team to ensure we have all appropriate paperwork to set up a patient on service.
• Respond to patient questions and concerns; assess patient needs, status, and tolerance issues, troubleshoot and make recommendations as indicated or requested.
• Cookordinate efforts with and provide pertinent updates to Payer Relations team throughout patient onboarding process.
• Interface with physicians, dietitians, and case managers to clarify and manage patients’ clinical needs.
• Respond and follow up with branch requests, including insurance issues, medical eligibility, and clinical information for authorizations.
• Assist with special projects such as specific patient needs in the community, ongoing training requests, hospital discharge process.

Requirements

• Bachelor’s degree in Business, Healthcare, or related field; equivalent work experience may be substituted in lieu of degree.
• Must have a valid driver’s license and driving record that meet company standards.
• Proficient in Microsoft suite of products including Outlook, Word and Excel.
• Ability and willingness to travel locally.

Preferences

• Recent Home Care/Private Duty Experience.
• Previous experience with Children's Hospital a plus.

Other Skills/Abilities

• Maintain company and employee confidentiality at all times.
• Maintain professional boundaries at all times.
• Ability to remain calm and professional in stressful situations.
• Attention to detail.
• Time Management.
• Effective problem-solving and conflict resolution.
• Excellent organization and communication skills.

Physical Requirements

• Frequent lifting, caring, pushing and pulling of up to 25 pounds.
• Occasional lifting, caring, pushing and pulling of up to 50 pounds.
• Prolonged walking, standing, bending, kneeling, reaching, twisting.
• Sitting and climbing stairs.
• Agility and strength sufficient to handle patients and equipment without assistance.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Other Information

• As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.