Director of Health and Wellness

The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members. We are thrilled to announce the anticipated grand opening of The Reserve Falls Church in the early part of 2027 and are beginning the search for a Director of Health and Wellness who will bring our wellness vision to life by building a best‑in‑class clinical team, establishing strong systems and standards, and creating an exceptional resident experience from the ground up. This is not an immediate opening; interviews will be conducted with qualified applicants.

Responsibilities

• Participate in pre‑admission screening of prospective new residents.
• Ensure required documentation is completed prior to or upon resident admission, including nursing assessments, service plans, and other assigned forms.
• Update assessments for all residents as required by community policy and as described/allowed in the Nurse Practice Act or other state regulation.
• Monitor implementation of current policies and procedures, reflecting adherence to corporate and external regulatory guidelines.
• Monitor the efficient and effective use of all Wellness department resources within the established and approved budget and team‑member levels.
• Ensure each team member follows established safety regulations, including fire protection, infection control, bloodborne pathogens, hazardous waste, and quality‑assurance procedures.
• Supervise the timely and accurate completion of all documentation required for monthly billings for resident services, ancillary charges, and changes in resident care.
• Review and follow up on community incident reports that are health or injury related and develop/monitor plans of correction in accordance with community policies and procedures.
• Report all emergency situations, reportable incidents, team‑member issues and observable changes in resident behaviors and/or health status to the Executive Director.
• Perform continuous, ongoing supervision of Health and Wellness team members, including training, counseling/corrective action, motivation, and performance appraisals.
• Participate in regulatory inspections and surveys; support and follow up in identifying trends and assist in developing corrective‑action plans and troubleshooting resolutions.
• Oversee and assist in the recruitment and selection of caring, competent care team members.
• Participate in the community Quality Management Program (QMP) committee.
• Conduct care‑plan conferences with each resident and responsible family members.
• Actively partner with the sales team to discuss wellness services with prospective residents.
• Present a professional demeanor that communicates the community philosophy of care and services to current and prospective residents.
• Handle all resident, family and team‑member concerns and complaints in a polite, caring, and professional manner.
• Order wellness department supplies as well as durable medical equipment as needed and ensure proper billing.
• Coordinate or oversee scheduling of in‑house ancillary medical services (podiatrist, doctor visits, dental visits, psychiatric visits, lab, X‑ray, ambulance, etc.) and ensure they are completed.
• Facilitate continuity of care for residents receiving home health care, hospice services, and other third‑party healthcare‑related services.
• Work directly with and cooperate with outside healthcare practitioners, consultants, physicians/providers, and other outside providers in the coordination of resident care.
• Oversee and provide training and education to caregivers on an ongoing basis through classroom in‑services and situation‑specific training.
• Ensure all team members complete required training in the community learning management system.
• Perform on‑site evaluations of residents admitted to alternate care environments for treatment and maintain contact with resident families with the intent of returning the resident to the community.
• Assess health, oversee medication administration, monitor functional and psychosocial status of residents, initiate individualized service plans, proactively manage care and services, evaluate effectiveness, and maximize residents’ opportunity to remain in their environment as allowed by the Nurse Practice Act.
• Evaluate residents, document changes in condition, and notify the Executive Director, resident’s physician, and legally responsible party/family of condition changes.
• Communicate with providers regarding residents’ status and condition changes.
• Assist in keeping the environment safe for associates to reduce Workers’ Compensation claims by appropriately evaluating resident transfer and mobility needs and involving therapy services as indicated.
• Perform on‑call duties on a rotating basis with other wellness department managers.
• Serve as manager of the day as directed by the Executive Director.
• Perform other duties as assigned by the Executive Director.

Requirements

• Registered Nurse, Licensed Practical Nurse, or Licensed Vocational Nurse from an accredited nursing program, licensed to practice as required by state regulations.
• Valid driver’s license.
• CPR certified and knowledge of basic first aid.
• Experience in direct patient care and assessments/observation of clinical conditions.
• Experience in recruiting, training, and managing people in the healthcare field.
• Minimum 3–5 years’ experience at a department‑head level in Assisted Living or a related industry.
• Must complete all state‑required training to maintain licensure or certification.
• Ability to work flexible hours due to the demands of the position, including weekends, evenings, and holidays.
• Position requires driving responsibilities (may use company‑provided vehicle and/or personal vehicle).
• Computer proficiency in Microsoft Office and other technologies.
• Strong problem‑solving judgment and realistic understanding of issues; ability to take action while dealing with emotional topics.
• Ability to define realistic, specific goals and objectives, and to outline tasks and deliverables necessary to meet them.
• Clear verbal communication skills; ability to present information accurately under stressful or demanding conditions.
• Proficient writing skills for reports and business correspondence.
• Ability to build and maintain productive, work‑focused relationships with team members, residents, families, corporate, regional, and divisional resources.
• Ability to work with people in a manner that builds high morale and group commitment to goals and objectives.
• Function as a role model for team members by being punctual, neat, and clean in appearance.

Benefits

• Medical, dental, and vision insurance.
• Short‑term and long‑term disability (STD/LTD) coverage.
• Life and voluntary life insurance.
• 401(k) plan with employer matching.
• Paid holidays.
• Up to 20 days of PTO in the first three years.