Director of Guest Services

The Role

The Director of Guest Services oversees the front office operations to maximize profitability and ensure high levels of guest satisfaction.

Responsibilities

• Directs the safe and efficient operation of the front office.
• Trains, supports, and provides resources to the front desk, reservations, PBX, concierge, and valet staff.
• Works with all departments to ensure compliance and hotel standards meet brand and guest expectations.

Requirements

• 3+ years of guest services department head or similar managerial experience required.
• Management or previous supervisory experience preferred.
• Associate degree and/or equivalent work experience.
• Bilingual (Spanish) is a plus.

Qualifications

• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple tasks and priorities.
• Knowledge of hotel operations and procedures.

Skills

• Customer service excellence.
• Effective time management and organizational skills.
• Ability to handle stressful situations calmly and effectively.
• Proficiency in Microsoft Office Suite.

Benefits

• Health coverage that works for you.
• Secure your future with a 401K plan and discretionary yearly match.
• Paid group term life insurance and short-term disability.
• Robust PTO plan and 7 paid holidays.
• Employee Assistance Program (EAP).
• Exclusive hotel travel discounts for team members.

Pay

$70K-$75K Annually

Schedule

Full Time