Director of Guest Services

About the Role

The Director of Guest Services' primary role is to directly oversee the safe and efficient operation of the front office, maximizing profitability and ensuring high levels of guest satisfaction. This position provides training, support, and resources to the front desk, reservations, PBX, concierge, and valet staff. Additionally, the Director will work with all departments to ensure compliance and hotel standards meet brand and guest expectations.

Qualifications

• 3+ years of guest services department head or similar managerial experience required
• Management or previous supervisory experience preferred
• Associate degree and/or equivalent work experience
• Bilingual (Spanish) is a plus

Benefits

• Health Coverage: Up to 80% contribution toward individual health plans, affordable dental and vision insurance, FSA and HSA options
• Retirement Planning: 401K plan with discretionary yearly match
• Insurance: Paid group term life insurance for select positions, 50% shared cost short-term disability, option to purchase additional life insurance
• Time Off: Robust PTO plan, 7 paid holidays, earned wage access program
• Support Programs: Employee Assistance Program (EAP), sober support network, recovery-friendly workplace initiatives
• Perks: Exclusive hotel travel discounts

Pay

$70,000 - $75,000 Annually

Schedule

Full Time

This hotel is owned and operated by an independent franchisee, The Olympia Companies. The franchisee controls all employment policies and practices. If you accept a position, you will be employed by the franchisee, not Marriott International, Inc.