Director of General Services & Hospitality
Join our team and grow with us both professionally and personally! Next day pay: Work today, get paid tomorrow with our PayActiv benefit. We offer great benefits, such as tuition reimbursement, commuter benefits, scholarship awards, professional development programs, university partnerships, referral and discount programs, appreciation events, wellness initiatives, and much more.
About the role
In this position, you will provide oversight of all operational, quality, and resident-service aspects of community operations, ensuring an exceptional resident and guest experience. You will lead, supervise, and coordinate all hospitality-related personnel, fostering a culture of service excellence and accountability. You will ensure company standards are consistently maintained and enhanced while achieving or surpassing service, quality, and revenue goals established by Senior Management.
Requirements
- Bachelor’s degree from an accredited college or university in hospitality, hotel/resort management, or a related field
- Minimum of 10 years of progressive experience in the hospitality industry, with substantial experience in luxury or high-end resort operations, demonstrating a consistent record of delivering exceptional guest satisfaction
- 10 years of leadership experience as a General Manager or Assistant General Manager OR
- 10 years of experience as an Executive Director in a CCRC
Benefits
- Health benefits (medical, prescription, dental, and vision)
- Flexible spending accounts
- Life insurance and disability programs
- 401(k) plan with 4% company match after one year of employment
- Paid time off and holidays
- Tuition reimbursement and commuter benefits
- Scholarship awards and professional development programs
- University partnerships and referral/discount programs
- Appreciation events and wellness initiatives
Eligibility may vary based on status.
Pay
Pay Range: $117,760.00 - $153,718.00 per year. Starting rate will vary based on skills and experience.
Acts Retirement-Life Communities is one of the largest not-for-profit owners, operators, and developers of resort-style continuing care senior living communities, including independent living, assisted living, and skilled nursing. The Acts family consists of 28 communities in 9 states and over 8,500 team members. Acts provides residents with on-campus conveniences, services, and amenities such as casual and fine dining venues, beauty salons, fitness centers, security, healthcare, and activity programs.