Director of Front Office - The Sebastian Vail

About the role

The Sebastian Vail is seeking a charismatic and experienced Director of Front Office to join their dynamic team. This pivotal role requires a dedicated leader with a keen eye for detail and a passion for delivering exceptional guest experiences.

Responsibilities

• Lead, train, and mentor front office staff to ensure smooth and efficient operations.
• Develop and implement strategies to enhance guest experiences and improve service quality.
• Oversee all front office operations, including guest check-ins and check-outs, reservations, and concierge services.
• Manage guest feedback and resolve any issues promptly to ensure satisfaction.
• Collaborate with other departments to ensure seamless service and operations.
• Optimize front office efficiency by implementing effective processes and technology.
• Monitor and manage front office budgets and financial performance.
• Develop and maintain positive relationships with guests, team members, and external partners.
• Ensure compliance with all hotel policies, procedures, and standards.
• Stay updated on industry trends and incorporate best practices into the front office operations.

Qualifications

• Bachelor's degree in hospitality management or a related field preferred.
• Proven experience in a leadership role within a front office or hospitality environment.
• Strong understanding of hotel operations, guest service, and hospitality best practices.
• Exceptional communication and interpersonal skills.
• Proficient in hotel property management systems and Microsoft Office Suite.
• Ability to work in a fast-paced, team-oriented environment.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive and confidential information with discretion.

Benefits

• Free onsite shift parking
• Discounted F&B, Spa Treatments & Retail up to 40% off
• 401K with Match
• PTO
• Wellness Bonus if worked through full season until ski area closing
• Full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance
• Free onsite Chef prepared employee dining room with hot meals and salad bar

Pay

N/A

Schedule

N/A