Director of Front Office Operations - Hilton New York Times Square

Responsibilities

Lead front office operations: Direct all Front Office functions, including guest service and registration, room inventory, service standards, cost controls, profitability, and departmental management, while ensuring the effective use of systems and adherence to policies.

Shape service excellence strategy: Monitor guest service trends, assess overall satisfaction, and direct improvements to enhance the guest experience and drive long-term service quality.

Drive revenue initiatives: Implement marketing campaigns and up-selling techniques to maximize room occupancy and boost revenue.

Integrate corporate marketing strategies: Ensure the effective rollout and management of corporate marketing initiatives within the Front Office.

Leverage data to inform strategy: Analyze daily reports and performance data to shape operational strategies, drive revenue, and enhance the guest experience.

Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs.

Qualifications

A passion for spreading the light and warmth of Hospitality.

Acting with Integrity and always doing the right thing.

Inspiring others through Leadership.

A belief that Teamwork drives the best outcomes.

A sense of Ownership and accountability.

A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About The Team

How We'll Help You Thrive

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program.
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future.
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents.
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones.
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care.
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP).
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most.
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered.
• Financial security for your future – Our retirement plans make it easier to save for what’s next.