Director of Front of House Operations

Company: The Wright Center for Women's Health Industry: Level: Experienced Job Family: Location: Naperville, IL Compensation: About Us For More Information: website: thewrightobgyn.com email: recruiting@thwrightobgyn.com phone number: (630) 687-9595 photo_library +1 Photo Share Created with bin/sketchtool. Close Created with Sketch. Facebook Created with Sketch. Twitter Created with Sketch. LinkedIn Created with Sketch. Email Created with Sketch. Overview Presentation This role requires a leader who is fully present, fully engaged, and physically situated at the front, working alongside the team. 48_Organization Created with Sketch. Forward This is a time of major transition at TWC, and what we need most is a leader with an elevated mindset- someone who understands that being deeply embedded in the day-to-day is not a step back, but a leap forward. 48_Culture Created with Sketch. Culture This position is crucial to setting the tone, modeling excellence, and ensuring our operational and cultural transformation is grounded in action, not just direction. 48_Strategy Created with Sketch. Strategy We are seeking a highly capable, strategic, and hands-on Director to lead the daily operations of our Front of House (FOH) department during a pivotal phase in our organization's growth. Responsibilities 48_Management Created with Sketch. Management Leading by example on the floor: observing, adjusting, coaching, and supporting in real time. Manage inventory procurement, storage optimization, and inventory tracking. 48_Leadership Created with Sketch. Leadership Work with the Leadership team to develop and implement operational management systems, processes, and best practices. Provide leadership and mentorship to administrative staff, conducting quarterly and annual performance evaluations and offering guidance. 48_Scheduling Created with Sketch. Scheduling Active, hands-on involvement in scheduling, reception, and guest services. Reception and Scheduling duties. 48_Talent Acquisition Created with Sketch. Talent Acquisition Recruit, train, and supervise staff, fostering a culture of excellence and teamwork while embodying our core values. 48_Teamwork Created with Sketch. Teamwork Participate and/or run weekly Level 10 meetings as part of our EOS structure. 48_Support Created with Sketch. Production Monitor production KPIs to identify areas for improvement and take proactive measures to address operational challenges. 48_Compliance Created with Sketch. Compliance Ensuring consistent compliance with policies and procedures. 48_Analyze Created with Sketch. Analysis Formulate strategic and operational objectives, driving continuous improvement initiatives. 48_Communication Created with Sketch. Communication Facilitate seamless communication and integration between departments including clinical and billing. 48_Support Created with Sketch. Support Implementing efficient, scalable systems that support Operational Excellence. 48_Maintenance Created with Sketch. Maintenance Maintain a safe, clean, and compliant work environment, liaising with vendors as needed. Requirements 48_Experience Created with Sketch. Experience Proven experience as a director in healthcare or a similar role. Experience in budgeting, forecasting, and financial principles. Previous experience in a medical or healthcare setting. Experience with call metrics and various phone systems a plus. 48_Knowledge Created with Sketch. Knowledge Strong knowledge of organizational effectiveness and operations management. Familiarity with MGMA guidelines preferred. Familiarity with insurance policies and billing practices. 48_Knowledge Created with Sketch. Skills Skills/Qualifications:. 48_Organization Created with Sketch. Organization Exceptional organizational and problem-solving abilities. 48_Degree Created with Sketch. Degree Degree in Business, Healthcare Administration, or related field. 48_Technology Created with Sketch. Technology Proficient with technology and computer applications including various EMRs. 48_Communication Created with Sketch. Communication Excellent communication and leadership skills. 48_Passion Created with Sketch. Passion A passion for both the guest and employee experience. For More Information: website: thewrightobgyn.com email: recruiting@thwrightobgyn.com phone number: (630) 687-9595 photo_library +1 Photo