Director of First Impressions

Sonic Automotive operates franchised dealerships coast-to-coast. We also represent over 20 different automotive brands with the majority of our dealerships being luxury and import brands. We are an industry-leading automotive retailer committed to providing our guests and teammates with an experience unmatched by our competitors. Our team are happy to work here because: We have beautiful state of the art facilitiesWe provide award winning training We are committed to developing and promoting within the companyWe are technology based - most jobs use iPads or iPhones that we provideOur Benefits are extremely competitive with Medical, dental, vision, HSA, 401k with a 4% employer match and PTOWe encourage peer to peer teamwork and recognitionWhy Join Us: Play a pivotal role in transforming the digital experience in an exciting, fast-paced vertical. Be part of a team that values innovation, collaboration, and customer obsession. Work on products that directly impact customer experience and business performance. Job Description Overview The Director of First Impressions serves as the primary point of contact for visitors, guests, and callers at Sonic Automotive’s corporate office. This role is responsible for creating a welcoming and professional experience while managing front desk operations, coordinating visitor access, and supporting administrative activities across the organization. The Director of First Impressions plays a key role in representing the company’s culture and commitment to exceptional customer service. Job Responsibilities Reception & Guest Services Answer and manage a multi-line telephone system, determine caller needs, and route calls to the appropriate department. Greet visitors in a timely, professional, and courteous manner. Determine visitor needs and coordinate with the appropriate department for visitor assistance or escort. Deliver a superior guest experience for all visitors to the corporate officeOffice Coordination & Administration Oversee the visitor sign-in process and maintain established security proceduresMaintain conference room reservation schedules and support meeting coordination effortsProvide information and administrative assistance to internal departments as neededAssist with special projects and other administrative duties as assigned Professional RepresentationServe as a positive and professional representative of Sonic Automotive to visitors, vendors, and employeesMaintain a welcoming, organized, and professional reception areaSupport a culture of customer service excellence and teamwork throughout the organization Qualifications Associate degree (AA) or equivalent combination of education and experienceMinimum of one year of receptionist experience in a professional business environmentExcellent interpersonal, verbal, and written communication skillsStrong organizational and time management skillsProficiency with Microsoft Office applicationsAbility to work independently and effectively with limited supervisionAuthorization to work in the United StatesAbility to pass pre-employment requirements, including background screening, motor vehicle record review, drug screening, and driver’s license verification Preferred Qualifications Experience supporting corporate office operationsExperience coordinating visitor management and front desk security processesExperience supporting multiple departments in a fast-paced environmentKey Competencies Customer Service SkillsProfessionalism and poiseCommunication skillsOrganization and attention to detailTime managementAdaptability and flexibilityTeamwork and collaborationInitiative and accountabilityPhysical Demands This position is primarily performed in an office environmentRequires prolonged periods of sitting, standing, and walking throughout the workdayRequires frequent use of a telephone, computer, and other standard office equipmentRequires regular verbal and written communication with visitors, employees, and vendorsMay occasionally lift or move office materials weighing up to 15 poundsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position Additional Information Experience the best the automotive industry has to offer and apply today. We look forward to sharing our success with the brightest talent out there!