Director of Financial Aid (On-site in Arlington)

About the role

Arizona College of Nursing is a rapidly growing, nursing school that transforms people’s lives by preparing them for careers in nursing and improving communities through the care its graduates provide. The Director of Financial Aid (DFA) serves as the operational leader of the campus Financial Aid department, overseeing a team of Financial Aid Officers (FAOs), ensuring students receive timely and accurate support from initial enrollment through graduation.

Responsibilities

• Recruit, onboard and retain top talent to build a high-performing FA team aligned with institutional values and goals.
• Cultivate a culture of accountability, collaboration, and continuous improvement.
• Deliver ongoing training and development, including both competencies and soft skills, using coaching, data, and quality assurance insights.
• Lead end-to-end financial aid operations for assigned campuses, ensuring timely and accurate packaging for new and continuing students.
• Maintain current knowledge of Title IV, state, and institutional aid regulations.
• Counsel students and families on financial aid options, including federal aid, institutional loans, scholarships, agency assistance, and repayment strategies.
• Work with the Regional Director of Financial Aid and campus leadership to set annual goals and key initiatives.

Requirements

• High School Diploma or equivalent experience.
• Minimum of 3-5 years of experience in financial aid administration in higher education.
• Strong knowledge of Title IV regulations and financial aid systems.
• Minimum of 1-2 years of formal leadership experience or demonstrated leadership in a student services environment.
• High degree of professionalism and discretion dealing when handling confidential information.
• Detail-focused with the ability to manage multiple tasks in a fast-paced environment.
• Strong customer service mindset, with a track record of delivering empathetic and effective support.
• Must be eligible to enroll in the National Student Loan Data System (NSLDS).

Qualifications

• Bachelor’s degree in a relevant field from an accredited college or university.
• Financial literacy expertise, including familiarity with student loan repayment options and financial aid processes.

Benefits

• Competitive pay and opportunities for professional development.
• Dynamic organizational culture within a supportive working environment.
• Rest and relaxation with generous PTO and holiday benefits.
• Robust health and welfare benefits package including, but not limited to, medical, dental, and vision.
• Preparation for the future with a 401(k) and company match.