Director of Field Service - Automation Equipment

Title: Director of Field Service Annual Salary: $140,000 - $170,000 Requirements: Field Service Management experience in an industrial/automation equipment environment Location: (ON-SITE) Morristown, NJ Area for HQ - covering Northeast states Position Overview Manufacturers across the food, medical, pharmaceutical, and consumer products industries rely on this organization's packaging and processing technologies to keep critical production operations running efficiently. Backed by decades of success, the company is recognized for delivering advanced equipment, innovative solutions, and exceptional aftermarket support to some of the world's leading manufacturers. Their success has been built on a commitment to innovation, reliability, and long-term customer partnerships. As the Director of Service, you will provide strategic and operational leadership for a multi-state service organization, overseeing field operations, customer support initiatives, technician development, and overall service performance. This role offers the opportunity to directly impact both customer success and organizational growth while leading a high-performing team that supports mission-critical manufacturing environments. What You Will Be Doing Lead, coach, and develop a team of 3-20 Field Service TechniciansOversee equipment installations, maintenance, repairs, and warranty service activitiesEnsure service calls and installation procedures are executed properly across the regionTravel with technicians to provide hands-on coaching, technical guidance, and performance feedbackRecruit, hire, onboard, and train service personnelManage technician utilization, scheduling, and field performance metricsPartner with customers to resolve escalated service issues and maintain strong relationshipsParticipate in special projects and continuous improvement initiativesStay current on industry trends, equipment technologies, and service best practices What You Need For This Position 5-10+ years of Service Management, Field Service Management, or Aftermarket Service leadership experienceBachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field, or equivalent experienceExperience supporting industrial machinery, packaging equipment, food processing equipment, automation systems, or other capital equipmentWorking knowledge of motors, drives, sensors, conveyors, pneumatics, hydraulics, vacuum systems, and industrial electromechanical equipmentAbility to read and interpret electrical schematics, wiring diagrams, mechanical drawings, and technical documentationExperience supporting equipment installations, start-ups, commissioning, PMs, emergency service calls, and field repairsStrong leadership, coaching, mentoring, and team development skillsExcellent communication and customer relationship skillsAbility to travel 50%-70%Ability to provide after-hours support when necessary Benefits 6% 401k Match - Immediate vestingFuel Card; Reimbursed travel expensesCompany Car with InsurancePaid/on the clock while traveling Tuition Reimbursement Strong Medical, Dental, Vision. Generous PTO Email Your Resume In Word To Wade.Orlowski@CyberCoders.com Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply. Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : WO2-1999568L271 -- in the email subject line for your application to be considered. Wade Orlowski - Executive Recruiter For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This is a new role. This job was first posted by CyberCoders on 10/13/2026 and applications will be accepted on an ongoing basis until the position is filled or closed. Everforth CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications, and a virtual recruiter as part of the application process. A human recruiter reviews all results. Click here for details on our virtual recruiter . Everforth CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Everforth CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements. Copyright © 2026 Everforth, Inc. All rights reserved.