Director, Field Service - Enterprise

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. We’re seeking a strategic leader with a passion for operational excellence and service delivery to manage fulfillment operations from node to home across your area. As a Field Service Director at Spectrum, you’ll drive standardized practices and champion quality improvements for both residential and commercial customers. Your leadership will directly shape the reliability and performance of our field services, making a lasting impact on our customers and communities. How You’ll Make An Impact Develop and mentor a high-performing leadership team to drive results and growthLead innovative work teams to deliver exceptional customer experiencesManage contract labor performance, define scope of work and provide continuous feedbackDirect your teams on fulfillment, service, fault rate reduction, plant security, dispatch and workforce managementImplement and track quality improvements across your regionEnsure compliance with corporate policies, federal regulations and franchise requirementsOversee budgeting, approve expenditures and provide data for capital planningMaintain strong relationships with utilities, vendors, contractors and government agenciesTranslate priorities into actionable objectives and participate in policy developmentLead succession planning, staff development and performance reviewsInterface with dispatch and workforce management to enhance service deliveryConsult with senior management to plan for technical aspects and implement new technologiesDirect installation and system maintenance projects while ensuring FCC regulation compliance Working Conditions Office-based environmentTravel required Required Qualifications What You’ll Bring to Spectrum Education Bachelor’s degree in electronic engineering or equivalent Experience 8+ years of technical experience5+ years of project management experience Skills Ability to handle multiple projects and tasksAbility to make decisions and solve problems under pressureAbility to supervise and motivate othersAbility to use personal computer and software applications such as word processing and spreadsheetsKnowledge of FCC compliance reports, rules and regulationsUnderstanding of applicable local and state rules and regulationsUnderstanding of OSHA rules and regulations for both federal and state levelsKnowledge of Spectrum products and services Experience Preferred Qualifications 5+ years of technical management experience Skills Advanced knowledge of HFC and IP NetworksRelevant industry and vendor-specific certifications and training TOP707 2026-84757 TOP707 2026 Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.