Jobs · Customer Service · North Carolina

Director of Family Relations, Alpha - $200,000/year USD

Crossover · Charlotte, NC · 1 mo ago
Customer Service$200k/yrFull-time
We need to output HTML fragment with sections: About the role? Actually we need to use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We must include only sections with real specific content. We need to extract content from posting. Let's parse: Job description: "Alpha School students, on average, experience 2.4 to 2.6 times the academic growth of traditional school students" — Forbes Alpha is hiring. On-site (multiple cities - see Requirements) W2 Employee $200K/yr Relocation assistance available Then description paragraphs. We need sections: - About the role: maybe a brief description of role purpose. Could use the introductory paragraphs: "You will be the person families call when something feels off..." etc. That is about role. - Responsibilities: list of duties: "Own the relationship with every family on campus, and lead the hard conversations." etc. Also "Operate as the parent-facing co-leader alongside your Guides." etc. Also "Make the real-time calls..." etc. Also "Build the community..." etc. Also "Own the growth contribution..." etc. - What You Won’t Be Doing: could be under Responsibilities? Might be separate but we can include as part of Responsibilities or maybe as a separate section "What you won't be doing". But headings allowed: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map content accordingly. - Requirements: Basic Requirements list: Live within commuting distance of campuses, relocate within 60 days, On-site full-time including early mornings, late afternoons, evening events 2–3x/month, occasional weekends, Legally authorized to work in US without sponsorship, 5+ years personally owning high-trust relationships..., track record of holding firm decisions..., Independent ownership of ambiguous relationship..., Willing to own school growth..., Clear concise communication..., Familiarity with independent/private/non-traditional education, Hands-on daily use of AI tools, genuine conviction about AI-powered education. - Qualifications/Nice-to-have: Could be under Qualifications or Skills. We'll put Nice-to-have under Qualifications. - Benefits: list: Health coverage (medical, dental, vision), life and disability insurance, voluntary benefits, tax-advantaged FSA, HSA, commuter accounts, 401(k). Paid time off and parental leave. A one-time relocation allowance. - Pay: $200,000 USD/year, W2 Employee, weekly payment period. - Schedule: On-site full-time, including early mornings, late afternoons, evening events 2–3x/month, occasional weekends. We must not include boilerplate like EEO, legal, application instructions, etc. We must not repeat job title as heading. Job title appears maybe "Director Of Family Relations". We must not use that as heading. We must not include Job ID/requisition numbers. We must output only HTML fragment, no /, no markdown fences. We need to use

for section headings. Use
  • for any list of duties/requirements/benefits, and

    for prose. We need to ensure we don't create sections with filler like "commensurate with experience". We have actual content. Let's craft. Structure:

    About the role

    ... prose describing role ...

    Responsibilities

    • Own the relationship with every family on campus, and lead the hard conversations.
    • Find the real concern, deliver a clear decision, hold it, and follow through until it stays resolved.
    • Defend Alpha's model through screen-time worries, skeptical relatives, and moments of doubt.
    • Operate as the parent-facing co-leader alongside your Guides; align before and after sensitive conversations, protect the coaching relationship they hold with students, take family issues off their plate, and make sure families always know who owns what.
    • Make real‑time calls in ambiguous student and family situations, and route child‑safety, legal, and high‑risk matters through the correct escalation path immediately.
    • Build the community: campus traditions, parent networks, and local partnerships, each with a defined outcome behind it, plus the trusted parent champions who become the campus's most credible voice.
    • Own the growth contribution your campus phase calls for, against outcomes agreed up front and tracked as the campus changes. At a launch or under‑enrolled campus, that means developing local demand and personally owning admissions follow‑through to enrollment. At a mature campus it means retention, referrals, and clean handoffs to admissions.
    Maybe also include "What You Won’t Be Doing" as part of Responsibilities? Could add as separate bullet list under Responsibilities? Might be okay. But we can also add a separate section "What you won't be doing" but not in allowed headings. Could incorporate as a bullet list under Responsibilities with a note. However the instruction: Use
    • for any list of duties/requirements/benefits. So we can include those as list items. Let's add bullet points for what you won't be doing as separate list under Responsibilities? Might be confusing. Could add a subheading? Not allowed. Probably better to include as part of Responsibilities list: "You will not: pass concerns along to someone else; keep the peace by saying yes; escalate every ambiguous situation to avoid owning the call; take over mentoring and coaching decisions that belong to your Guides; perform routine school administration, desk work, or wait for a playbook before acting." That is okay. Now Requirements:

      Requirements

      • Live within commuting distance of one of these campuses, or relocate within 60 days: Boca Raton, FL; Burlington, VT; Jackson Hole, WY; Las Vegas, NV; Palm Beach, FL; Park City, UT; Tulsa, OK
      • On‑site full‑time, including early mornings, late afternoons, evening events 2–3×/month, and occasional weekends
      • Legally authorized to work in the U.S. without sponsorship
      • 5+ years personally owning high‑trust relationships with families, clients, donors, or members, where your judgment and follow‑through changed retention or advocacy
      • A track record of holding firm decisions with demanding stakeholders without losing the relationship
      • Independent ownership of an ambiguous relationship, community, or growth outcome, with results you can point to as your own
      • Willing to own school growth and admissions follow‑through when your campus phase calls for it
      • Clear, concise communication that earns confidence quickly with affluent, high‑expectation families
      • Familiarity with independent, private, or non‑traditional education
      • Hands‑on daily use of AI tools, and genuine conviction about AI‑powered education
      Qualifications/Nice-to-have:

      Qualifications

      • Established local network in the campus city (school, civic, faith, business, or community) that you can activate quickly
      • Private or independent school experience with a track record of family retention and community depth, not just enrollment numbers
      • Experience as the relationship owner alongside educators or other professionals, where you held the family, and they held the craft, and neither of you undermined the other
      • A launch or early‑stage assignment where you personally built local demand and saw it through to committed families
      • Instinct for creating experiences (events, moments, environments) where people feel they belong to something worth protecting
      • Startup or early‑stage experience where you built from nothing and stayed grounded when things changed quickly
      Benefits:

      Benefits

      • Health coverage (medical, dental, vision)
      • Life and disability insurance
      • Voluntary benefits
      • Tax‑advantaged FSA, HSA, and commuter accounts
      • 401(k) plan
      • Paid time off and parental leave
      • One‑time relocation allowance
      Pay:

      Pay

      $200,000 USD per year, W2 employee, paid weekly.

      Schedule:

      Schedule

      On‑site full‑time, including early mornings, late afternoons, evening events 2–3 times per month, and occasional weekends.

      We must ensure we didn't repeat job title. Not included. We need to ensure we didn't include any boilerplate like "All roles are year-long positions." That's maybe extra but could be considered metadata; but it's not in allowed headings; we could drop it. The instruction: remove duplicated lines, application instructions, etc. "All roles are year-long positions." is not essential; we can drop. Also "Working with us This is a full-time, W2 employee position with immediate access to benefits..." we already captured benefits and pay; we can drop that. Now ensure we used

      for each section heading. Use proper HTML. Let's craft final HTML fragment. Check for any missing content: The initial statement about Alpha School students growth and Forbes mention maybe could be in About the role. We'll include that. Add to About the role paragraph: "Alpha School students, on average, experience 2.4 to 2.6 times the academic growth of traditional school students (Forbes). Alpha is hiring a Director of Family Relations to serve as the parent‑facing side of a leadership partnership with Guides, owning trust, hard conversations, community building, and growth contributions." Something like that. We must not invent details; but we can paraphrase. It's okay to summarize but must preserve substantive information. We'll include the key points. Let's write About the role:

      Alpha School students, on average, experience 2.4 to 2.6 times the academic growth of traditional school students (Forbes). Alpha is hiring a Director of Family Relations to serve as the parent‑facing side of a leadership partnership with Guides. You will be the person families call when something feels off, when they’re uncertain, or when they want to share a moment they know you’ll understand. You’ll know each family well enough to anticipate what they need before they ask, and you’ll be the person who says no when the answer is no—clearly, with reasoning, without flinching. You’ll own trust, retention, advocacy, the parent‑facing partnership with Guides, real‑time judgment calls, community life, and the growth contribution your campus phase requires.

      That captures. Now Responsibilities list we already have. Make sure we include all responsibilities from text: - Own the relationship with every family on campus, and lead the hard conversations. - Find the real concern, deliver a clear decision, hold it, and follow through until it stays resolved. - Defend Alpha's model through screen-time worries, skeptical relatives, and moments of doubt. - Operate as the parent-facing co-leader alongside your Guides. Align before and after sensitive conversations, protect the coaching relationship they hold with students, take family issues off their plate, and make sure families always know who owns what. - Make the real-time calls in ambiguous student and family situations, and route child-safety, legal, and high-risk matters through the correct escalation path immediately. - Build the community: campus traditions, parent networks, and local partnerships, each with a defined outcome behind it, plus the trusted parent champions who become the campus's most credible voice. - Own the growth contribution your campus phase calls for, against outcomes agreed up front and tracked as the campus changes. At a launch or under-enrolled campus, that means developing local demand and personally owning admissions follow-through to enrollment. At a mature campus

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