Director of Faculty Practice Operations,

About the role

The Director of Faculty Practice Operations, Dental will shape a key part of the School of Dentistry’s external reputation and internal performance with meaningful visibility and impact. This senior operations leader will oversee and grow the Faculty Practice Clinic, a critical component of the School’s clinical, financial, and reputational performance. The role is responsible for improving clinic productivity, strengthening the patient experience, optimizing provider performance, and ensuring the financial sustainability of the practice. The Director will operate with broad authority across operations, staffing, budgeting, and workflow design, and serve as the primary operational partner to clinical leadership.

Responsibilities

• Clinic Operations & Performance
  • Lead all day-to-day and long-term operations of the Faculty Practice Clinic
  • Identify and remove bottlenecks in scheduling, patient flow, and provider utilization
  • Drive measurable improvements in clinic productivity, access, and patient satisfaction
• Financial Management
  • Own the clinic’s operating budget, revenue cycle performance, and financial outcomes
  • Oversee billing, collections, and payer mix optimization
  • Identify and implement strategies to improve revenue and cost efficiency
• Provider & Staff Leadership
  • Supervise administrative and clinical support staff, including hiring, performance management, and development
  • Partner with faculty providers to optimize schedules, productivity, and patient access
  • Address underperformance directly and constructively
• Growth & Market Positioning
  • Develop and execute strategies to grow the patient base and expand services
  • Partner with school leadership on branding, outreach, and referral development
  • Position the Faculty Practice as a high-quality, patient-centered clinical destination
• Patient Experience & Quality
  • Oversee all patient-facing operations, including financial consultations and service recovery
  • Ensure consistent, high-quality patient experience aligned with institutional standards
  • Maintain accountability for operational aspects of care quality and service delivery

Requirements

• Bachelor’s degree in Healthcare Administration, Business, or related field
• Progressive experience in healthcare or dental practice operations
• 3+ years in a leadership role with staff supervision and operational accountability
• Demonstrated experience managing budgets, revenue cycle, and clinic performance

Qualifications

• Master’s degree in MBA, MHA or equivalent (preferred)
• Experience in a dental or multi-specialty clinical environment (preferred)
• Experience in an academic health setting (preferred)
• Strong track record of improving operational and financial performance (preferred)

Benefits

• Medical, dental, and vision insurance
• 403(b) retirement plan with up to 8% university match
• Generous time-off package
• Tuition benefits for employees, spouses, and dependents with no payback requirement