Director of Facilities & Exhibition

Job Summary

The Director, Facilities & Exhibition will keep the maintenance and improvements for the site running safely and smoothly all year round. This individual will lead the team in maintaining facilities and technical assets within the entire complex, develop and manage departmental and CAPEX budgets, perform preventative maintenance programs, and work with outside vendors, contractors, and artists.

Key Responsibilities

• Oversee the functioning of all building systems including mechanical, electrical, and fire/life safety, and manage utilities accounts and ensure efficient use of the building systems heating and cooling schedules, water usage, electrical, etc.)
• Coordinate and work with IT to oversee IDS (Intrusion Detection Systems) and ACS (access control systems)
• Create and oversee maintenance schedules for exhibition and facility, as well as determine and schedule repairs, renovation projects, and safety inspections.
• Ensure compliance with all local and federal health, safety, and building codes and maintain accurate record keeping of department activities and documents
• Reduce the total cost of ownership by enabling an efficient & sustainable environment through leveraging best practices and learnings on designs, materials, etc.
• Provide input and manage levels of inventory and all purchases for parts, tools, equipment, and machinery to company standards.
• Lead negotiations with outside vendors for supplies, repairs and other measures.
• Identify areas of improvement and enhancement within the exhibition and facility.
• Works with Show Quality team and Artistic Director to ensure artists' intent is maintained through the lifespan of the installation.
• Works with Operations Director to ensure that proper custodial and maintenance is carried out for the exhibition operations.
• Works with GM to develop and manage Capex budget for the facility and exhibition.
• Covers with General Manager and IT to ensure maintenance reporting system, including operational status and downtime, is in place.
• Works with General Manager to develop emergency preparedness procedures for guest and employees.
• Manages and ensures staffing levels are properly maintained in coordination with the Operations Planning Guidelines.

Required Qualifications

• Must have 10+ years in themed entertainment, museum/ exhibit, or attraction operations experience.
• At least 5 years of experience as a Manager and/or Facilities Director.
• Degree in Engineering, Technology or other relevant fields preferred.
• Proficient in MS Word, Excel, PowerPoint and MS Projects.
• Team leadership and performance management experience.
• Project management, development and delivery experience.
• Team leadership & management.
• Budget development/ adherence.
• Contract negotiation.
• Experience managing multiple priorities.
• Policies, procedures, protocols development and enforcement.
• Strong analytical/critical thinking abilities.
• Ability to quickly identify and resolve issues.
• Well versed in site management best practices and relevant laws.
• Proficiency in English; knowledge of other languages preferred.
• Adult + Child + Infant CPR, AED, and First Aid certification (may be obtained after hiring).
• Willingness to learn and demonstrate flexibility and receptiveness to change.
• Willingness to work outside the comfort zone to assist guests or fellow team members.
• Strong interpersonal skills.
• Team player and collaborator.
• Customer service drive with outstanding communication and active listening skills.
• Be enthusiastic about work and creating an ultimate guest experience.
• Maintain professional courtesy and behavior at all times.