Director of Events North America

Job Summary

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

About the Role

This position sits out of New York but oversees Events and team members across North America.

Responsibilities

• Oversee and manage conference coordinators and on-site staff coordinating meetings and events for NOAM (North America) and delegate projects as appropriate to staff members.
• Maintain strong leadership qualities, consistently motivating staff to achieve teamwork daily.
• Delegating and/or assisting with all Conference Coordinators or Space Coordinator responsibilities for support during illness or PTO.
• High Profile Reach out and planning, space escalation, waitlist management, Workplace Reservation tickets, etc.
• Work effectively and cohesively as a team with all vendor groups, including Catering, Multimedia, Property Management, and Security.
• Ensure client satisfaction; confirm that the highest level of customer service is provided by associates from the beginning to the end of an event.
• Manage efforts to ensure that all sites are up to standard from a facilities perspective, consistently reporting any upgrades to Property Management.
• Establish and maintain positive, professional relationships with clients through effective, accurate, timely and reliable communication and action.
• Maintain complete confidentiality and display discretion and good judgment in performing daily tasks.
• Demonstrate strong communication skills orally and in writing.
• Stay committed and flexible; respond positively to rapidly changing priorities and business pressures; stimulate the same positive attitude in all team members.
• Gaining an understanding of the Omnicom culture, key areas of activity and creating “transparency” by serving as an extension of the Firm.
• Host weekly Conference Services meeting to remain aligned and forecast upcoming High-Profile volume and any client conflict.
• Compile list of upcoming High Profiles for Client weekly meeting.
• Work closely with Corporate Services management on client activities, as well as providing utilization statistics as required – PowerPoint presentations, weekly activity reports, and special projects.
• Responsible for specialty projects as requested by Head of Operations/Director of Global Workplace Experience such as customer service training agendas, team building exercises, creative projects, etc.
• Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
• Providing lunch-time and other short-term coverage for members of the Office services staff.

Requirements

• Oversee and manage conference coordinators and on-site staff coordinating meetings and events for NOAM (North America) and delegate projects as appropriate to staff members.
• Maintain strong leadership qualities, consistently motivating staff to achieve teamwork daily.
• Delegating and/or assisting with all Conference Coordinators or Space Coordinator responsibilities for support during illness or PTO.
• High Profile Reach out and planning, space escalation, waitlist management, Workplace Reservation tickets, etc.
• Work effectively and cohesively as a team with all vendor groups, including Catering, Multimedia, Property Management, and Security.
• Ensure client satisfaction; confirm that the highest level of customer service is provided by associates from the beginning to the end of an event.
• Manage efforts to ensure that all sites are up to standard from a facilities perspective, consistently reporting any upgrades to Property Management.
• Establish and maintain positive, professional relationships with clients through effective, accurate, timely and reliable communication and action.
• Maintain complete confidentiality and display discretion and good judgment in performing daily tasks.
• Demonstrate strong communication skills orally and in writing.
• Stay committed and flexible; respond positively to rapidly changing priorities and business pressures; stimulate the same positive attitude in all team members.
• Gaining an understanding of the Omnicom culture, key areas of activity and creating “transparency” by serving as an extension of the Firm.
• Host weekly Conference Services meeting to remain aligned and forecast upcoming High-Profile volume and any client conflict.
• Compile list of upcoming High Profiles for Client weekly meeting.
• Work closely with Corporate Services management on client activities, as well as providing utilization statistics as required – PowerPoint presentations, weekly activity reports, and special projects.
• Responsible for specialty projects as requested by Head of Operations/Director of Global Workplace Experience such as customer service training agendas, team building exercises, creative projects, etc.
• Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
• Providing lunch-time and other short-term coverage for members of the Office services staff.