Director of Environmental Services

About the role

The Environmental Services Director oversees the care and cleaning of all aspects of the physical plant, controls the quality and timeliness of laundry work, recruits, hires, trains, and supervises staff, manages budgets, and ensures compliance with regulations.

Responsibilities

• Lead, coach, and develop housekeeping and laundry team members.
• Recruit, hire, train, schedule, and evaluate departmental staff.
• Maintain high standards of cleanliness throughout resident apartments, common areas, offices, and support spaces.
• Develop and monitor cleaning schedules, quality assurance inspections, and performance metrics.
• Ensure compliance with state, federal, and local regulations, including infection prevention and safety protocols.
• Manage departmental budgets, inventory, purchasing, and vendor relationships.
• Oversee laundry operations to ensure timely, high-quality service.
• Cook up room turnovers, deep cleaning projects, and special events.
• Partner with nursing, dining, maintenance, and administration to support resident satisfaction.
• Conduct routine environmental rounds and implement corrective actions as needed.
• Maintain Safety Data Sheets (SDS) and ensure proper handling and storage of cleaning chemicals.
• Promote a culture focused on resident dignity, hospitality, and exceptional customer service.

Requirements

• A high school diploma or GED, with an associate's or bachelor's degree preferred.
• Three to five years of progressive leadership experience in environmental services, housekeeping, hospitality, healthcare, or senior living.
• Previous supervisory or management experience required.
• Strong knowledge of environmental services operations, infection prevention, OSHA standards, and safety practices.
• Experience managing budgets, staffing, and supply inventories.
• Excellent leadership, communication, and organizational skills.
• Proficiency with Microsoft Office and scheduling or work order software preferred.
• Ability to work flexible hours as needed, including occasional weekends or holidays.
• Experience in senior living, skilled nursing, healthcare, or hospitality.
• Knowledge of quality assurance and regulatory survey preparation.
• Bilingual abilities are a plus.

Qualifications

• High school diploma or GED required.
• Associate's or bachelor's degree preferred.
• Three to five years of progressive leadership experience in environmental services, housekeeping, hospitality, healthcare, or senior living.
• Previous supervisory or management experience required.
• Strong knowledge of environmental services operations, infection prevention, OSHA standards, and safety practices.
• Experience managing budgets, staffing, and supply inventories.
• Excellent leadership, communication, and organizational skills.
• Proficiency with Microsoft Office and scheduling or work order software preferred.
• Ability to work flexible hours as needed, including occasional weekends or holidays.
• Experience in senior living, skilled nursing, healthcare, or hospitality.
• Knowledge of quality assurance and regulatory survey preparation.
• Bilingual abilities are a plus.

Skills

• Leadership and coaching skills.
• Supervisory and management experience.
• Environmental services operations knowledge.
• Infection prevention and safety practices.
• Financial management and budgeting.
• Communication and organizational skills.
• Microsoft Office proficiency.
• Flexible scheduling ability.
• Experience in senior living, healthcare, or hospitality.
• Quality assurance and regulatory survey preparation knowledge.

Benefits

• Scholarships and Educational Assistance Programs.
• Extraordinary Reward Points.
• Comprehensive benefits package.
• Variety of Employee-led Committees.
• Free and Confidential Employee Assistance Program.
• Paid Training.
• Paid Time Off.
• Paid Holidays.
• Medical, Dental, Vision, Life Insurance.
• Short and Long Term Disability.
• 401K Retirement Plan.

Pay

$80,000-85,000 plus annual bonus (up to 10% of salary).

Schedule

Flexible hours as needed, including occasional weekends or holidays.