Director of Enterprise IT Operations - Information Technology Services

About the role

The Director leads all enterprise technology operations across both infrastructure and applications aligned teams, spanning support for capital projects to networking to business-critical applications and data services. You'll be a key strategic partner in decisions that touch every corner of campus — from student-facing services to research computing to the ongoing Cal Poly and Cal Maritime integration.

Responsibilities

• Lead enterprise technology operations, including infrastructure and applications aligned teams.
• Support capital projects and manage networking and business-critical applications and data services.
• Partner strategically with stakeholders across the campus, including student-facing services, research computing, and integration efforts.

Requirements

• Progressive IT leadership at scale with eight or more years of increasingly responsible management experience, ideally in a large and complex organization.
• Demonstrated accountability for enterprise infrastructure reliability, security, and service delivery.
• Hands-on experience leading cloud adoption and integration, particularly AWS, alongside on-premise services, including familiarity with X-as-a-Service models and platform modernization strategies.
• ITSM/ITIL-grounded service management experience.
• Experience building, developing, and retaining high-performing teams and managers, including professional development planning and fostering inclusive, collaborative work cultures.
• Ability to operate effectively across organizational boundaries, translating technical strategy into institutional value, managing vendor relationships, and representing IT in campus, CSU system-wide, and external engagements.

Qualifications

• Bachelor’s degree and eight (8) years of progressively responsible management and supervisory experience in computer science, technology or related field.
• Additional qualifying experience may be substituted for up to 4 years of the required education on a year-for-year basis.

Skills

• Cloud and hybrid infrastructure expertise.
• ITSM/ITIL-grounded service management.
• Strategic partnership and stakeholder communication.

Benefits

Note that the offer is calculated based on the background and relevant years of experience of the individual selected. Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs.

Pay

The anticipated hiring range for this role is $155,000 - $175,000 Per Year.

Schedule

N/A

Benefits

Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees.