Director of Enrollment Operations

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes Position Overview (which could be About the role). It includes Key Areas Of Oversight And Responsibility (Responsibilities). It includes Primary Responsibilities (maybe duplicate). It includes Qualifications And Skills (Qualifications and Skills). There's no explicit Benefits, Pay, Schedule. So we should not include those sections. We need to use

for section headings. Use

• for any list of duties/requirements/benefits, and

  for prose. We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate etc. The text includes a lot of content; we need to format it. We need to decide what goes under each heading. "About the role": likely the Position Overview paragraph(s). Could include the first paragraph(s) describing role. "Responsibilities": combine Key Areas Of Oversight And Responsibility and Primary Responsibilities (maybe they overlap). We need to avoid duplication but preserve all info. Could merge but ensure not to lose details. Might be okay to list bullet points under Responsibilities. "Qualifications": Bachelor’s Degree required, Masters preferred. "Skills": Knowledge, Skills, Abilities list. We need to avoid repeating job title. No Job ID. We need to output only HTML fragment. Let's extract content. Position Overview text: "PCN 227 Position Overview The Director of Enrollment Operations provides strategic and operational leadership for the systems, processes, and services that support undergraduate admission and new student matriculation. Reporting to the Dean of Undergraduate Admission, the Director oversees two Enrollment Operations Specialists and is responsible for advancing operational excellence, strengthening customer service, ensuring data integrity, and leveraging technology and automation to create efficient and scalable enrollment processes. The Director serves as a key operational partner to the Senior Director of Undergraduate Admission and Director of Transfer Admission, working closely with both leaders to translate recruitment and admission priorities into effective processes, workflows, and technology solutions. The Director also collaborates extensively with other campus partners, including Central Analytics, Athletics, and Student Life to ensure the accurate and timely exchange of information and a coordinated experience for students throughout the admission and matriculation process. The Director serves as a functional leader for our CRM system (Slate) and related enrollment technologies, using these systems to improve workflows, automate processes, reduce manual work, maintain data quality, and enhance service to students and families. The Director will also lead the practical application and adoption of artificial intelligence within Undergraduate Admission, developing AI-enabled workflows and tools, partnering with consultants and technical resources on more complex solutions, and building AI fluency across the undergraduate admission team. The Director also provides operational leadership and coordination for the matriculation of new first-year and transfer students, including onboarding tasks, completion tracking, student follow-up, and coordination with campus offices." We can put that as prose under About the role. Key Areas Of Oversight And Responsibility Include Enrollment Operations & Continuous Improvement ... etc. That's a long list with bullet-like sentences. We can convert each sentence into

• . Primary Responsibilities also similar; but many overlap. To avoid duplication, we could combine but ensure we keep all unique points. However the instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." If we combine and potentially lose some nuance, maybe we should keep both sections but they'd be duplicate. Better to merge but ensure we keep all points; we can list them once. Since they are largely same, merging is acceptable as not losing detail (just removing duplicate phrasing). We'll need to check if any unique points appear only in Primary Responsibilities not in Key Areas. Let's compare. Key Areas sections: - Enrollment Operations & Continuous Improvement: lead day-to-day work, establish processes, service standards, workflows, quality-control; evaluate processes, identify opportunities to simplify, standardize, automate, scale; develop and maintain documentation; anticipate operational needs; establish and monitor measures of operational effectiveness (accuracy, turnaround time, service levels, completion rates); identify operational challenges and recommend solutions balancing student experience, staff capacity, institutional priorities, scalability. - Enrollment Systems, Automation & Data: functional leader for Slate; manage and optimize Slate functionality; lead implementation and adoption of AI-enabled workflows and tools; identify practical high-value opportunities to incorporate AI; partner with consultants; build AI fluency; represent on AI Taskforce; identify and implement opportunities to automate repetitive processes; ensure accuracy, consistency, integrity of enrollment data via audits, testing, reconciliation, QC; work with Central Analytics on exchange; oversee operational use of third-party platforms (CollegeVine, Edvisorly, enrollML, Scoir, etc); evaluate system functionality and emerging technologies and recommend enhancements. - Customer Service & Matriculation: lead customer-service operations across channels; use service trends, student questions, operational data to improve; provide operational leadership and coordination for matriculation of new first-year and transfer students; manage operational infrastructure for new student onboarding in Slate (tasks, checklists, forms, communications, completion tracking); coordinate with campus partners to ensure timely accurate information; monitor completion of required onboarding activities and coordinate proactive follow-up with students who have outstanding requirements (health forms, student ID photos, placement activities, other tasks); identify gaps, bottlenecks, points of confusion and work with campus partners to improve experience. - Leadership & Collaboration: supervise, develop, provide direction to two Enrollment Operations Specialists; serve as key operational partner to Senior Director and Director of Transfer Admission; work collaboratively with admission leadership to develop operational approaches; build strong working relationships with campus partners; serve as operational resource to campus partners facilitating communication, problem-solving, coordination; foster culture of continuous improvement, accountability, collaboration, exceptional service. Primary Responsibilities list: - Provide leadership for the processes and services that support undergraduate admission and new student matriculation. - Continually assess operations and implement improvements that increase efficiency, accuracy, scalability, and service to students and families. - Establish effective workflows, service standards, quality-control practices, documentation, and operational measures. - Serve as a functional leader for Technolutions Slate and related enrollment technologies, identifying and implementing opportunities to streamline and automate processes, reduce manual work, improve workflows, and create scalable solutions that increase operational capacity. - Lead the implementation and adoption of AI-enabled workflows and tools within Undergraduate Admission, including the development of AI agents and other solutions that improve operational efficiency and service. - Partner with consultants and other technical resources on the development of more complex AI solutions, serving as the key Undergraduate Admission partner to ensure solutions address operational needs and can be effectively integrated into the work of the team. - Establish and maintain processes to ensure enrollment data is accurate, consistent, timely, and reliable. - Conduct and oversee audits, testing, reconciliation, and quality-control activities; identify and resolve data issues; and work closely with the Office of Central Analytics and campus partners on integrations, data standards, reporting needs, and the exchange of information between Slate and institutional systems. - Lead the operational processes supporting the matriculation of newly enrolling first-year and transfer students. - Manage onboarding tasks, checklists, forms, communications, and completion tracking in Slate; coordinate with campus partners to ensure timely and accurate exchange of student information; monitor completion of required activities; and coordinate proactive follow-up with students who have outstanding requirements. - Oversee customer service to students and families across telephone, email, text, and other service channels. - Establish expectations for timely, accurate, consistent, and student-centered service, and use inquiry trends and operational data to identify opportunities to improve processes, communications, resources, and the overall student experience. - Develop and maintain highly collaborative working relationships with the Senior Director of Undergraduate Admission and Director of Transfer Admission. - Work closely with both leaders to understand recruitment and admission priorities, anticipate operational needs, and translate priorities into effective processes, workflows, systems, and service strategies. - Collaboratively identify and address operational challenges and opportunities affecting first-year and transfer admission. - Supervise two Enrollment Operations Specialists, establishing clear responsibilities, priorities, performance expectations, and service standards. - Provide coaching, training, professional development, and cross-training while fostering a culture of accountability, collaboration, continuous improvement, and exceptional service. - Oversee the operational use of CollegeVine, Edvisorly, enrollML, Scoir, and other current or future enrollment technologies. - Coordinate with vendors and internal partners to ensure effective implementation, integration, data exchange, troubleshooting, and use of these platforms. - Evaluate emerging technologies and recommend solutions that improve efficiency, scalability, service, or operational effectiveness. - Work collaboratively with campus offices involved in admission, enrollment, and new student onboarding. - Facilitate effective communication, coordination, and problem-solving across organizational areas and ensure campus partners have timely, accurate information necessary to support incoming students. These are largely overlapping but some points are more detailed (e.g., "Provide coaching, training, professional development, and cross-training", "Develop and maintain highly collaborative working relationships", etc.) Some are not explicitly in Key Areas. So we should keep them. Thus we need to include all unique points. Safer to just list all points from both sections as bullet points under Responsibilities, ensuring we don't lose any. Duplicates may appear but that's okay? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Duplicates are not invented, they are just repeated. Might be okay but could be considered redundant. However they said "Remove duplicated lines". So we should avoid duplicated lines. So we need to deduplicate. Thus we need to merge and deduplicate. Let's extract unique bullet points from both sections. I'll list each point from Key Areas: 1. Lead the day-to-day work and continued advancement of undergraduate enrollment operations, establishing effective processes, service standards, workflows, and quality-control practices. 2. Evaluate existing processes and identify opportunities to simplify, standardize, automate, and scale operations while improving service to students and families. 3. Develop and maintain clear documentation of operational processes, procedures, roles, and timelines. 4. Anticipate operational needs throughout the enrollment cycle and ensure the team is prepared to respond effectively to changing volume, priorities, and deadlines. 5. Establish and monitor measures of operational effectiveness, including accuracy, turnaround time, service levels, and completion rates. 6. Identify operational challenges and recommend solutions that balance student experience, staff capacity, institutional priorities, and scalability. 7. Serve as a functional leader for Slate and other technologies supporting undergraduate admission and enrollment operations. 8. Manage and optimize Slate functionality supporting operational processes, including workflows, rules, queries, forms, portals/checklists, communications, imports/exports, and related functionality. 9. Lead the implementation and adoption of AI-enabled workflows and tools within Undergraduate Admission, including the development of AI agents and other solutions that improve operational efficiency, scalability, and service. 10. Identify practical, high-value opportunities to incorporate AI into existing business processes and workflows. 11. Partner with consultants and technical resources on the development of more complex AI solutions, helping define operational requirements, supporting development and testing, and ensuring solutions can be effectively integrated into the work of the team. 12. Build AI fluency and adoption across Undergraduate Admission by providing guidance, training, tools, and practical use cases that help staff appropriately incorporate AI into their work. 13. Represent Undergraduate Admission on the College's AI Taskforce, collaborating with institutional partners and bringing relevant practices, tools, and opportunities back to the undergraduate admission team. 14. Identify and implement opportunities to automate repetitive or manual processes, improve workflows, and build scalable solutions that increase operational capacity. 15. Ensure the accuracy, consistency, and integrity of enrollment data through regular audits, testing, reconciliation, and quality-control practices. 16. Work closely with the Office of Central Analytics and other campus partners on the exchange of information between Slate and institutional systems. 17. Oversee the operational use of third-party enrollment platforms, including CollegeVine, Edvisorly, enrollML, Scoir, and other current or future technologies. 18. Evaluate system functionality and emerging