Director of Enrollment Management, 2 Hour Learning - $200,000/year USD

About the role

This role is unique as it focuses on upholding standards rather than prioritizing volume. Alpha is building an ambitious educational model that integrates demanding academics, technology-enabled instruction, and high expectations for both students and faculty. The role involves overseeing the entire admissions process from application to enrollment.

Responsibilities

• Taking full ownership of the enrollment experience for prospective families, covering initial outreach through onboarding completion.
• Facilitating needs-assessment discussions to establish fit prior to offering solutions or suggesting subsequent actions.
• Cooking 20+ concurrent family relationships across various enrollment phases, maintaining clear tracking of status and follow-up obligations.
• Directing campus visits, shadow day experiences, and decision-stage discussions that transparently convey results, expectations, and the model's ideal audience.
• Ensuring precise CRM and enrollment documentation (HubSpot and SIS) to enable forecasting, prioritization, and service excellence.

Requirements

• 3+ years providing premium, individualized service in settings where service excellence directly influences brand standing (education, upscale hospitality, executive assistance, exclusive membership organizations, or owner-managed service businesses).
• Proven ownership of a complete client, admissions, or enrollment process spanning initial engagement through onboarding.
• Experience concurrently stewarding 20+ client, guest, or family accounts at varying stages, supported by a structured tracking and prioritization approach.
• Capacity to offer specific examples of consultative judgment, including instances where you advised against your offering when alignment was lacking.
• Professional written communication background with senior leaders, high-net-worth clientele, or discerning stakeholders.
• Willingness to reside in or relocate within 60 days to one of these locations: Greenwich, CT; Boca Raton, FL; Atlanta, GA; or Boston, MA.
• Authorized to work in the United States without visa sponsorship.

Nice-to-have Requirements

• Background in competitive private school admissions or enrollment for selective programs.
• Experience in upscale hospitality, VIP client services, or executive-level support functions.
• Track record developing or refining enrollment workflows, standard operating procedures, or service benchmarks.
• Proficiency leveraging data and CRM analytics to enhance conversion quality, not merely velocity.