Director of Enrollment, 2 Hour Learning - $200,000/year USD

About the role

This role is critical to Alpha's educational model, which integrates demanding academics, technology-driven instruction, and elevated expectations. The objective is not to maximize numbers but to ensure alignment with the model.

Responsibilities

• Taking full ownership of the enrollment process for prospective families, beginning with initial contact and concluding with onboarding.
• Facilitating needs-assessment discussions to evaluate fit prior to offering solutions or advising on subsequent actions.
• Overseeing 20+ concurrent family relationships across various enrollment stages, maintaining transparent tracking of status and follow-up activities.
• Directing campus visits, shadowing opportunities, and decision-oriented conversations that articulate outcomes, expectations, and ideal candidate profiles.
• Ensuring precise CRM and enrollment documentation (HubSpot and SIS) to enable forecasting, prioritization, and service excellence.

Requirements

• 3+ years providing premium, individualized service in settings where service excellence directly influences brand credibility (education, luxury hospitality, executive assistance, premium membership, or owner-managed services).
• Proven ownership of a complete client, admissions, or enrollment experience from initial contact through onboarding.
• Experience managing 20+ concurrent client, guest, or family relationships at varying stages, supported by a clear tracking and prioritization methodology.
• Capacity to offer specific examples of consultative decision-making, including instances where you recommended against your product or service due to poor fit.
• Professional writing experience engaging senior executives, high-net-worth individuals, or discerning clients.
• Willingness to reside in or relocate within 60 days to one of the following locations: Chicago, IL, Nashville, TN, Oklahoma City, OK, Tulsa, OK, or Southlake, TX.
• Authorized to work in the United States without visa sponsorship.

Nice-to-have Requirements

• Experience with selective private school admissions or enrollment in competitive programs.
• Background in luxury hospitality, VIP client services, or executive-level support functions.
• Experience designing or enhancing enrollment workflows, standard operating procedures, or service benchmarks.
• Proficiency leveraging data and CRM analytics to enhance conversion quality, not merely velocity.