Director of Employee & Taxpayer Education

At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play. Offering excellent benefits, hybrid work schedules, tuition assistance, and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential.

About the Role

We are looking for strategic leaders who can assess training needs and develop effective learning solutions, build strong working relationships with people from a variety of backgrounds and all levels of the agency, and have experience as presenters with curriculum development and lesson planning. Experienced people leaders who can coach supervisors, develop employees, and guide the activities of a technical training team are encouraged to apply.

As the Director of Employee & Taxpayer Education, you will lead the agency’s employee training and taxpayer education programs across all SCDOR statewide offices. You will oversee the agency’s training teams, establish training standards, and work with agency leadership to deliver consistent, high-quality learning programs that support employees, taxpayers, and the agency’s strategic goals.

Responsibilities

• Direct the planning, development, delivery, and evaluation of employee training and taxpayer education programs that support the agency’s strategic goals
• Develop the agency’s training strategy, establish training standards, coordinate required training initiatives, and oversee employee training records and reporting
• Plan and direct major training programs, including tax law, tax systems, leadership development, customer service, process improvement, new employee orientation, professional development, and technology training
• Collaborate with executive leadership, Human Resources, and other stakeholders to support leadership development, strategic workforce initiatives, and agency-wide training efforts
• Direct the agency’s Security Awareness Program by partnering with the CISO to promote security best practices and ensure compliance with required training
• Supervise, coach, and develop the training team while leading continuous process improvements and supporting high-quality training delivery
• Administer the agency’s Learning Management System (LMS), Training SharePoint site, and other training technologies in collaboration with IT and Security
• Partner with the Communications Division to promote training programs and develop performance metrics to measure training effectiveness

Requirements

• A bachelor’s degree and relevant program management experience
• Relevant experience or education may be substituted on a year-for-year basis with an approved equivalence by the Division of State Human Resources (DSHR)
• Academic degrees must be from an accredited institution of higher learning

Preferred Qualifications

• A bachelor’s degree and six years of experience leading training, learning and development, or other workforce development programs, including at least two years supervising or managing staff
• Knowledge of adult learning principles and instructional best practices
• Knowledge of tax administration, tax law, or business operations
• Experience assessing training needs and partnering with leaders to develop effective learning solutions

Schedule

Flexible hours may be available from 7:00 a.m. – 6:00 p.m., Monday – Friday (37.5 hours per week). This position may be eligible to work remotely up to two days per week after one year of employment with SCDOR.