Director of Donor Experience

We need to output HTML fragment with sections: About the role? The posting includes a description at top about mission, then "The Role" with subsections: Annual Giving & Donor Engagement, Integrated Fundraising, Stakeholder Engagement & Representation, Leadership & Collaboration, Additional Responsibilities, What Success Looks Like, Required Qualifications, Professional Skills, Communication & Collaboration, Technical & Physical Requirements, Preferred Qualifications, Better Together: Why In-Person Matters at GEB, Annual Salary Range, Benefits. We need to use

for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). However we should only include sections when posting has real specific content. We need to map content to these headings. We have: About the role (intro mission). Could be "About the role" heading with paragraph describing mission and role overview. Responsibilities: could combine Annual Giving & Donor Engagement, Integrated Fundraising, Stakeholder Engagement & Representation, Leadership & Collaboration, Additional Responsibilities. Use

• for list of duties. Requirements: maybe Required Qualifications. Qualifications: maybe Preferred Qualifications? But they said use Qualifications heading for qualifications. Could have both Required and Preferred under Qualifications? Might need separate sections: Requirements (required qualifications) and Qualifications (preferred). But they said use headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map. We have Skills: Professional Skills, Communication & Collaboration, Technical & Physical Requirements could be under Skills. Benefits: list benefits. Pay: Annual Salary Range. Schedule: maybe mention In-person, Full-time, occasional evenings/weekends, travel locally. We must not include filler like "commensurate with experience" as heading content; but we can include that in Pay paragraph? They said never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting does state salary range and benefits, so we can include Pay and Benefits sections. For Pay we can include the range; we should not include "commensurate with experience" as filler? It's part of the sentence but we can include it as part of the paragraph; it's not a heading filler. It's okay. Schedule: posting mentions "In-person, Full-time", "Ability to travel locally...", "Ability to work occasional evenings and weekends". So we can include Schedule section with those details. We must not repeat job title as heading. Not include Job ID etc. We must remove boilerplate: EEO, legal, application instructions, etc. Also remove "How to apply", "Job Location", "Job Type", etc. We must preserve all substantive information; do not invent or summarize away detail. We need to output only HTML fragment, no /, no markdown fences. Let's craft:

  About the role

  At Guiding Eyes for the Blind, we are passionate about connecting exceptional dogs with individuals seeking greater independence. We breed, raise, and train guide dogs and match them with people ready to embrace a life of freedom, confidence, and possibility. The Director of Donor Experience leads the annual giving strategy, creating meaningful donor experiences that inspire engagement, loyalty, and long‑term support. Working closely with the Vice President of Philanthropy, the role encompasses direct response fundraising, digital engagement, donor stewardship, analytics, donor communications, corporate engagement, and special events, while building a pipeline of future mid‑level and major donors.

  Responsibilities

  • Develop and implement annual giving strategies that support the Vice President of Philanthropy's strategic priorities.
  • Design and continuously improve the donor journey across all annual giving channels.
  • Use donor insights and analytics to improve retention, recurring giving, and donor lifetime value.
  • Develop qualification strategies that prepare donors for mid‑level and major giving.
  • Lead direct mail, digital fundraising, email, online giving, and integrated annual campaigns.
  • Manage campaign planning, segmentation, testing, vendors, and performance evaluation.
  • Ensure fundraising channels work together to provide one seamless donor experience.
  • Serve as an ambassador for Guiding Eyes during donor visits, organizational events, community engagements, and other stakeholder interactions.
  • Communicate the mission, impact, and philanthropic priorities to donors, volunteers, corporate partners, and other constituents.
  • Partner with Development and Marketing & Communications to support fundraising, awareness, stewardship, and engagement initiatives.
  • Provide oversight to corporate engagement activities and cultivation efforts.
  • Work in partnership with the Vice President of Philanthropy and Development Team to plan and execute special events, including the annual Golf Classic.
  • Supervise assigned annual giving staff, including direct response and digital fundraising functions.
  • Coach and develop team members while fostering collaboration and accountability.
  • Partner with Marketing & Communications, Programs, and Philanthropy colleagues to deliver consistent donor experiences.
  • Manage budgets and program performance while recommending continuous improvements.
  • Lead or support special projects and organizational initiatives.
  • Perform other duties as assigned in support of the mission and goals of Guiding Eyes.

  Requirements

  • Bachelor's degree in a related field (Business Administration, Nonprofit Management, Marketing, Communications, or similar), or equivalent experience.
  • Five (5) to seven (7) years of progressively responsible fundraising experience, including leadership of annual giving, donor engagement, and integrated fundraising in a nonprofit setting.
  • Demonstrated success leading direct response, digital fundraising, and donor stewardship programs.
  • Experience managing integrated campaigns, budgets, and vendor relationships.
  • Experience supervising and developing staff.

  Qualifications

  • Master's degree preferred.
  • CFRE certification preferred.
  • Experience supporting corporate partnerships, sponsorships, and fundraising events.
  • Experience developing strategies to increase donor retention, recurring giving, and donor lifetime value.

  Skills

  • Strong judgment, critical thinking, and decision‑making skills.
  • Ability to manage multiple projects and competing demands in a fast‑paced, mission‑driven environment.
  • Flexibility and adaptability in navigating organizational change.
  • Strategic thinker able to translate organizational priorities into effective fundraising and donor engagement strategies.
  • Strong data‑informed decision‑making, including analyzing fundraising data and program performance to identify improvement opportunities.
  • Commitment to innovation, continuous improvement, and enhancing the donor experience.
  • Ability to build and lead high‑performing teams while fostering accountability, collaboration, and professional growth.
  • Exceptional verbal, written, and interpersonal communication skills.
  • Skilled at building relationships with donors, corporate partners, and vendors — and translating those relationships into sustained support.
  • Effective at building consensus across departments to align fundraising efforts with the broader organization.
  • Able to work independently while staying accountable to a team.
  • Leads with integrity, empathy, and transparency; represents Guiding Eyes credibly with internal and external audiences.
  • Proficient in the use of Microsoft Office programs and donor management/CRM systems; Salesforce savvy a plus.
  • Ability to analyze fundraising data, generate reports, and leverage insights to drive performance.
  • Ability to travel locally for donor meetings, events, and organizational activities, as needed.
  • Ability to work occasional evenings and weekends in support of fundraising events and donor engagement activities.

  Benefits

  • Competitive and generous healthcare (Medical/Dental/Vision)
  • 403(b)
  • Life Insurance
  • Paid Time Off and Holidays
  • Invited to bring your well‑behaved dog to work

  Pay

  Annual Salary Range: $125k - $160k, commensurate with experience. Actual compensation will be determined based on factors such as internal equity, relevant experience, job‑related knowledge, skills, and market considerations.

  Schedule

  In‑person, Full‑time. Ability to travel locally for donor meetings, events, and organizational activities as needed. Ability to work occasional evenings and weekends in support of fundraising events and donor engagement activities.

  Check for any leftover boilerplate: removed EEO, application instructions, etc. Also removed "Better Together: Why In-Person Matters at GEB" content? That is substantive about in-person collaboration; we could incorporate into About the role or maybe a separate section but we don't have a heading for culture. Could add a paragraph under About the role about in-person collaboration. The posting includes a section "Better Together: Why In-Person Matters at GEB". That's substantive; we should preserve it. We can add a paragraph under About the role or maybe a separate heading like "Work Environment". But allowed headings only those listed; we could add it under About the role as additional paragraph. Let's incorporate that content: "At Guiding Eyes, we believe our best work happens when we’re together. In-person collaboration strengthens relationships, sparks meaningful conversations, and helps us achieve greater impact – bringing our core values to life every day. Being on campus fosters a true sense of community and shared purpose, reminding us that we’re all part of something bigger as we work side by side toward our mission." Add to About the role paragraph. Also we have "Annual Salary Range: $125k - $160k, commensurate with experience." Already in Pay. We also have "Actual compensation will be determined based on factors such as internal equity, relevant experience, job-related knowledge, skills, and market considerations." Keep. We also have "Please include a cover letter along with your resume telling us 'About You' and to share why you're excited about contributing to our mission." That's application instruction; should be removed. Also "As a Guiding Eyes employee, you will enjoy knowing that every day you make a difference in the lives of people with vision loss!" That's a benefit-like statement but could be kept maybe under Benefits? It's not a benefit but a statement; could be included under About the role? It's somewhat fluff but substantive. Might keep as a paragraph under About the role? It's not required but we can keep. However it's somewhat generic; but it's not boilerplate; it's a motivational statement. Could keep. Also "While we appreciate your interest and application, only candidates under consideration will be contacted." That's application instruction; remove. Also "Guiding Eyes for the Blind offers a comprehensive benefits package including the following:" we already captured benefits list. Also "This job description is intended to describe the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform other job-related duties as assigned in support of Guiding Eyes for the Blind's mission and operational needs." That's boilerplate; remove. Also "EQUAL OPPORTUNITY EMPLOYER M/F, D/V Must be authorized to work in the United States" remove. Also "Gallery Job Type : Full-Time Education Level : Bachelors Degree, Masters Experience Level : Director Job Function : Development How to apply : https://jobs.jobvite.com/guidingeyes/job/o6HCAfwJ Job Location : NY Salary Range : $125k - $160k Status : In-person, Full-time" remove. Now ensure