Director, Donor Experience

About the Role

The Director, Donor Experience designs and executes strategic donor engagement opportunities that deepen relationships with the ASPCA's most dedicated supporters. This role develops and manages a year-round portfolio of virtual and in-person experiences, including tours, educational programs, stewardship events, and customized donor engagements. Working closely with frontline fundraisers, program teams, senior leaders, and external partners, the Director creates polished and meaningful experiences that showcase the ASPCA's impact while strengthening long-term donor engagement and support.

Director, Donor Experience reports directly to the Senior Director, Donor Relations & Experience and has no direct reports.

Responsibilities

• Develop and manage a year-round portfolio of donor engagement experiences, including facility tours, briefings, educational programs, virtual events, and stewardship opportunities.
• Design innovative donor experiences that highlight the ASPCA's programs, expertise, and mission impact while recognizing donor generosity.
• Identify and pilot new donor engagement concepts that reflect evolving donor interests, expectations, and stewardship best practices.
• Maintain a strong understanding of ASPCA programs, priorities, and donor interests to create meaningful engagement opportunities.
• Monitor industry trends and best practices in donor stewardship, hospitality, and event management to continually enhance donor experiences.
• Lead planning and execution of the ASPCA Heroes Circle Experience and other donor stewardship events from concept development through post-event follow-up.
• Manage all event logistics, including timelines, budgets, invitations, registration, catering, transportation, accessibility, technology, staffing, and onsite operations.
• Develop donor briefings, event materials, run-of-show documents, and leadership preparation materials to ensure successful execution.
• Manage relationships with vendors, venues, consultants, and service providers and oversee event-related budgets and contracts.
• Track event participation, attendee feedback, and engagement metrics to evaluate effectiveness and inform future planning.
• Partner with frontline fundraisers to develop customized donor engagement opportunities aligned with stewardship and relationship-building goals.
• Collaborate with program staff, senior leaders, communications, facilities, and other internal stakeholders to ensure seamless delivery of donor experiences.
• Maintain accurate donor engagement records and reporting within Salesforce and other systems.
• Handle confidential donor information with professionalism, discretion, and sound judgment.
• Support departmental priorities, special projects, and other duties as assigned by manager.

Qualifications

• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
• Strong attention to detail and commitment to delivering high-quality donor experiences.
• Strong written, verbal, and interpersonal communication skills.
• Ability to build collaborative relationships with senior leaders, fundraisers, program staff, donors, and external partners.
• Ability to remain flexible, calm, and solutions-oriented while managing complex events and competing deadlines.
• Strong judgment and discretion when handling confidential donor information.
• Professional presence and donor-centered approach to relationship building and hospitality.
• Proficiency with fundraising databases and project management platforms required; Salesforce experience preferred.
• Knowledge of donor stewardship, hospitality, and event management best practices.
• Knowledge of and interest in animal welfare preferred.
• Ability to exemplify ASPCA's core values and behavioral competencies.

Education and Experience

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Minimum of 7 years of experience in donor events, stewardship, donor relations, nonprofit engagement, or related relationship-management functions required.
• Experience planning and executing sophisticated, high-touch events and experiences for major donor audiences required.
• Experience managing multiple concurrent projects with competing timelines and priorities.
• Minimum one year experience managing event vendors, venues, contracts, and budgets required.
• Experience collaborating with senior leaders, program teams, and external stakeholders.
• Staff or volunteer management experience preferred.

Schedule

• This is a hybrid position and will require occasional commuting to an ASPCA office and event locations as needed.
• Ability and willingness to travel up to 20% annually, as needed.
• Ability and willingness to work evenings and weekends as needed to support donor events and stewardship activities.

Pay

The expected hiring salary range for this role is $120,000 – $128,000. Starting pay will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role.

Benefits

• Affordable health coverage, including medical, employer-paid dental and optional vision coverage.
• Flexible time off that includes vacation time, paid personal time, sick time, bereavement time, paid parental leave, and 10 company paid holidays that allows you even more flexibility to observe the days that mean the most to you.
• Competitive financial incentives and retirement savings, including a 401(k) plan with generous employer contributions — we match dollar-for-dollar up to 4% and provide an additional 4% contribution toward your future each year.
• Robust professional development opportunities, including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field and so much more.