Director of Development Operations

Development Operations Leadership

• Lead and continuously improve the development operations infrastructure, including CRM/database management, gift processing, reporting, compliance, and operational workflows.
• Establish best-in-class operational standards, ensuring consistency, accuracy, and accountability across the Development department.
• Build, manage, and mentor a development operations team, fostering a collaborative and high-performance culture.
• Manage the accurate and timely processing, recording, acknowledgment, and reconciliation of all philanthropic gifts.
• Ensure adherence to organizational policies and donor stewardship standards for gift acknowledgment and reporting.
• Partner closely with Finance to reconcile revenue, support audits, track restricted funds, and ensure accurate financial reporting.
• Maintain compliance with donor restrictions, legal requirements, and nonprofit best practices.

CRM & Data Management

• Serve as the primary owner of the Development CRM, ensuring data integrity, security, usability, and consistent adoption.
• Establish and set data governance standards, including data entry protocols, privacy practices, and ongoing data maintenance.
• Cook up with IT and vendors to implement new technologies and optimize system functionality.
• Oversee donor segmentation, portfolio management, and prospect tracking in partnership with fundraising teams.

Analytics, Reporting & Business Intelligence

• Develop and implement data analytics strategies to strengthen fundraising performance and decision-making.
• Produce regular and ad-hoc reports on revenue, donor trends, campaign performance, and fundraising outcomes.
• Build dashboards and performance metrics for senior leadership and Board reporting.
• Provide actionable insights and forecasting analysis to support strategic planning.

Revenue Strategy Execution & Forecasting

• Translate annual and multi-year fundraising goals into operational plans, performance tracking systems, and measurable benchmarks.
• Lead monthly revenue forecasting, pipeline analysis, and variance tracking across all fundraising channels.
• Identify risks to revenue goals and recommend proactive mitigation strategies.
• Support development leadership with data-driven planning and resource allocation.

Campaign & Fundraising Strategy Support

• Build the operational infrastructure supporting Apollo Rising 2.0 campaign.
• Align annual fundraising plans with campaign strategies and long-term development goals.
• Ensure campaign reporting, stewardship fulfillment, and donor engagement processes are well coordinated.
• Support prospect management and portfolio strategy to strengthen donor pipeline development.

Donor Stewardship & Engagement Operations

• Support donor relations through reporting, and tracking for communications and stewardship activities.
• Develop reports and briefing materials for major donor cultivation and leadership engagement.
• Partner with donor relations teams to ensure timely and meaningful stewardship reporting.
• Strengthen operational support for donor engagement strategies across all giving levels.

Process Improvement & Staff Enablement

• Design and implement policies and procedures related to gift processing, data governance, and development operations.
• Train and support Development staff on CRM usage, reporting tools, and operational best practices.
• Lead process improvement initiatives that increase efficiency and allow fundraisers to focus on relationship building.
• Establish performance metrics, portfolio standards, and reporting discipline across the development team.