Director of Destination Services

About the role

The Director of Destination Services oversees leisure and group travel activities and services in the City of Little Rock, developing strategies to increase visitor attendance, spending, and customer satisfaction.

Responsibilities

• Reviews activities and services to enhance visitor experiences and satisfaction.
• Develops and implements strategies to attract more visitors to the city.
• Works closely with local businesses and attractions to promote the city as a tourist destination.
• Collaborates with other departments to ensure seamless coordination of events and services.

Requirements

• Completion of a Bachelor’s Degree in Business Administration, Marketing, Communications, Advertising, or a related field.
• A minimum of four (4) years of experience working in the hospitality/tourism industry.
• Preferred experience in sales within the hospitality/tourism industry.
• Two (2) years of supervisory experience.
• Valid Arkansas Class D (Non-Commercial Vehicle) Driver's License.
• Availability to work evenings, holidays, and weekends as required.

Qualifications

• Knowledge of local tourism trends and best practices.
• Strong interpersonal and communication skills.
• Ability to manage multiple projects and meet deadlines.
• Experience in budgeting and financial management.

Skills

• Strategic planning and implementation.
• Customer service and relationship management.
• Marketing and promotional skills.
• Event coordination and management.
• Team leadership and supervision.

Benefits

• Health Insurance – Cigna – Cost per pay period
• Dental Insurance – Delta Dental – $50 deductible except for Preventative Services; $0 deductible for Preventative Services
• Vision Insurance – Delta Vision – $0 deductible – co-pays and allowances; $10 co-pay for well vision exam (once every 12 months) plus $20 co-pay for materials lenses & frames or contact lens fitting & evaluation
• Life Insurance – LRCVB pays employee premium (dependent life not offered)
• Accidental Death and Dismemberment – LRCVB pays employee premium
• Long Term Disability – LRCVB pays employee premium
• Short Term Disability – Voluntary employee pays premium
• Pension – Defined Benefits Plan: 4.5% employee contribution/9% employer contribution
• Flexible Spending Account / Health Savings Account – FSA (with Base, Buy-up 1 or Buyup 2 Plans), HSA (with High Deductible Plan) or Dependent Care Expenses
• Deferred Compensation – Arkansas Diamond Plan
• Voluntary Supplement Coverage – AFLAC (accident, cancer, etc.) voluntary insurance for employee, spouse and/or child(ren); MASA – Medical Transport Solutions; Simple Will – available at open enrollment only; Voluntary additional Life and AD&D available for employees and dependents with One America or Transamerica
• Tuition Assistance – $1,000 per semester, up to $3,000 per calendar year, available after 6 months of employment.
• Paid Time Off (PTO) Leave Policy
• Short Term Disability (STD) Leave Policy

Pay

$67,766.40 Annually

Schedule

Full Time- Regular Position